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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
About this business
Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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Clean and friendly staff
Business response:
Dear Guest, Thank you for your generous rating. Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback! Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America. Sincerely, Hotel Management
My room was extremely clean, as were the rest of the facilities. The staff provided excellent customer service and support, especially Amanda who checked me in and Heather who interacted with me throughout my stay. If I am in the area again I will definitely stay there again.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your excellent review. We’re thrilled to hear that your room and the facilities exceeded expectations, and that our team, especially Amanda and Heather, provided such exceptional service and support. Your kind words will be shared with them as encouragement to continue delivering outstanding guest experiences. It’s always a pleasure to know our efforts are appreciated, and we look forward to welcoming you back whenever your travels bring you to the area. Sincer... read more
Clean room, helpful staff and good coffee. I would stay again!
New and clean
Business response:
Dear Megha, Thank you for choosing Extended Stay America and sharing your experience with us.We’re delighted to know you enjoyed the fresh, well-maintained environment during your visit. Your positive feedback is truly appreciated, as our team takes great pride in keeping the property clean and welcoming for every guest. We look forward to welcoming you back soon for another comfortable and enjoyable stay. Sincerely, Hotel Management
Breakfast options we somewhat limited and the quality I would say was ok, not great. Staff was great though and the hotel was clean
Overall pretty good stay! Front desk workers were very friendly and helpful. Floor in the room should have been much cleaner but otherwise everything seemed pretty clean. Only complaints were only one very small trash can in the bathroom but none in the living/ kitchen area. Also, it would be nice to have a hair dryer in the room instead of having to call down for one. They did bring it very quickly though.
I was so happy find this property. Clean close by to everything Shopping dining express way. The property itself is nice clean area was nice and quite. Definitely have to ✔️ them out inbthe future
Business response:
Dear Sarah, Thank you for choosing Extended Stay America and for your terrific review. We’re thrilled to hear that you enjoyed your stay and found our property comfortable and conveniently located near shopping, dining, and major routes. It’s also wonderful to know the peaceful atmosphere added to your overall experience. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Sincerely, Hotel Management
The place is new but very plain/bland. The included breakfast was minimal and not maintained by staff (ran out of the few offerings and needed to be asked to restock, table not cleaned of others crumbs, etc.). I got stuck in a full elevator for 5 minutes when the doors wouldn’t open.
Business response:
Dear Richard, Thank you for being our guest and sharing your feedback. We’re sorry to hear that parts of your visit did not meet expectations, particularly regarding the breakfast experience and the elevator issue. We understand how these moments can affect your overall comfort, and appreciate you bringing them to our attention. Your comments have been shared with the appropriate teams for improvement. We’re glad you enjoyed the property’s newer condition and hope to welcome you back for a smoother stay. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 476 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.