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Extended Stay America Premier Suites Charlottesville
- Other
- Charlottesville, VA
About this business
Location details
3400 Berkmar Drive, Charlottesville, VA, 22901, United States
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Welcoming staff.
Thanks for the friendly check in and check out!
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for this outstanding review! We’re delighted to hear that our team made your check-in and check-out experience pleasant. Your comments will be shared with the staff, and we look forward to welcoming you back for another seamless and enjoyable stay. Sincerely, Hotel Management
Nice staff, clean bathroom
I like the price.
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. We’re so glad to hear you enjoyed your stay and found great value in your visit. It’s always rewarding to know our efforts to provide a comfortable experience at an affordable rate are appreciated. We truly value your support and look forward to welcoming you back to Extended Stay America for another enjoyable stay soon! Sincerely, Hotel Management
The hotel was clean and room ready on time. However the room was sparse no toilet paper, bed on metal frame, no hairdryer or shampoos. The "grab and go" breakfast had 7-8 items and the water/ soda machine was out of service the entire stay. An inexpensive option for the area that unfortunately felt very inexpensive and a lesson learned in getting what you paid for- actually less than what you paid for.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent visit. We’re pleased to know your accommodation was prepared on schedule, though we regret that some aspects of your stay did not meet expectations. Please accept our sincere apologies for the inconveniences you encountered and for the impression they left. Your feedback is being reviewed with our team to help us refine both our amenities and overall guest experience. We hope you will consider staying with us again, allowing us a chance to provide a more comfo... read more
It is very clean. Enjoyed out stay.
Clean and friendly staff
Business response:
Dear Guest, Thank you for your generous rating. Maintaining a spotless and comfortable space is a top priority for us, and our housekeeping team takes great pride in their work. They will be thrilled to hear your feedback! Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America. Sincerely, Hotel Management
My room was extremely clean, as were the rest of the facilities. The staff provided excellent customer service and support, especially Amanda who checked me in and Heather who interacted with me throughout my stay. If I am in the area again I will definitely stay there again.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your excellent review. We’re thrilled to hear that your room and the facilities exceeded expectations, and that our team, especially Amanda and Heather, provided such exceptional service and support. Your kind words will be shared with them as encouragement to continue delivering outstanding guest experiences. It’s always a pleasure to know our efforts are appreciated, and we look forward to welcoming you back whenever your travels bring you to the area. Sincer... read more
Frequently asked questions about Extended Stay America Premier Suites Charlottesville
How is Extended Stay America Premier Suites Charlottesville rated?
Extended Stay America Premier Suites Charlottesville has a 4.3 star rating with 413 reviews.
When is Extended Stay America Premier Suites Charlottesville open?
Extended Stay America Premier Suites Charlottesville is open now. It is open 24/7.