Extended Stay America Premier Suites Charlottesville

Business response:

Dear Guest, Thank you for staying at Extended Stay America and taking the time to share your review. We value every guest’s feedback, and it is a delight to know you enjoyed all that we have to offer. It was a true pleasure to have you as our guest, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. While your feedback is brief, we understand that your stay fell short of the standard we aim to provide. We strive to ensure every guest feels valued and comfortable, and it’s disheartening to know we missed that mark. We hope you will consider giving us another opportunity to deliver a more positive and enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re glad the value we offered met your expectations, though we’re sorry if we missed any opportunities to make your visit as seamless and memorable as you deserve. We hope you will consider giving us another chance to demonstrate our commitment to delivering an exceptional experience for every guest. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your experience. We’re delighted to hear that you found everything spotless and that check-in was smooth and accommodating. It’s also great to know our team was able to honor your request for a quiet section so that you could enjoy a comfortable, restful visit. We truly appreciate your kind words and hope to welcome you back for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing such positive feedback. We’re glad to know you enjoyed the quiet atmosphere and appreciated the cleanliness throughout your visit. Creating a comfortable and welcoming environment is always our priority, and it’s wonderful to hear that this came through during your time with us. We truly value your kind words and look forward to the opportunity to welcome you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re glad our team promptly addressed the issue with your AC and appreciate your kind words about their efforts. We regret, however, the inconvenience caused by the limited breakfast setup and the areas that appeared to need extra care. Your comments will be shared with the team as we continue working to enhance the overall guest experience. It was a pleasure hosting your visit, and we look forward to seeing you again. Sincerely, Hotel Management