Extended Stay America Premier Suites - Cleveland - Independence

Business response:

Dear Shaun, Thank you for including Extended Stay America in your travel plans! We’re delighted that our setup provided you with the perfect balance between a quick escape and the freedom to cook your meals. It’s exactly that kind of flexibility we strive to offer, whether you’re in town for a short visit or settling in for something longer and looking forward to having you back whenever you need a change of scenery. Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for the kind words. We’re glad your time with us left a great impression. Knowing you enjoyed your stay at Extended Stay America means a great deal to us. Feedback like yours motivates us to keep creating a space that feels both welcoming and comfortable. We hope to have the opportunity to host you again soon for an even better experience. Sincerely, Hotel Management 

Business response:

Dear Amanda, Thank you for sharing your experience. We’re sorry to hear your rest was disrupted, and we understand how important a quiet atmosphere is for a pleasant visit. While room assignments depend on several factors, your perspective on guest spacing is appreciated and will be taken into consideration in future planning. Should similar issues arise during a future stay, we encourage you to reach out to our front desk. We will do our best to assist with alternative arrangements for your convenience, subject to availabil... read more