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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Soso Everything at checkin until i was asked to pay the 108 dollar security deposit . Nothing was mentioned about that. Got to the room it was nice ..until i got to the bathroom and pee was on the toilet. The sink had not been cleaned . I carry cleaning products in my car , so i cleaned it myself Granola bars for breakfast so dont expect a cooked breakfast.
Business response:
Dear Derra, Thank you for taking the time to share your experience. We're sorry to learn that your stay did not meet your expectations. The security deposit is clearly stated on our website to maintain transparency prior to booking, and our team is expected to communicate this at check-in—we apologize if there was any lapse in communication. The condition of the bathroom is below our standards, and this has been addressed with our housekeeping and front desk teams. We've also noted your disappointment with the complimentary ... read more
The staff was friendly and helpful. The beds were painful. I had to take the comforter and buy another blanket to double up on top of each other just to sleep. The springs were loud and the pillows were literally like pancakes. Elevators pretty much always smelled like a mix of booze and smokes. A bunch of us had a good nervous laugh at the elevators squeaking shut and the panel to lean against in the elevator was super loose. Felt like a gamble riding that thing. 😉. Cleaning staff should probably clean the bathroom doors. ... read more
Business response:
Dear Monica, Thank you for sharing your experience with us. We’re truly sorry to hear that aspects of your stay did not meet expectations, especially regarding room comfort, cleanliness, and elevator concerns. We acknowledge the impact these issues can have on the overall guest experience and sincerely apologize for any inconvenience caused. While some amenities may be unavailable due to necessary updates, your feedback is valuable and will be shared with our team to help guide improvements. We’re committed to providing a mo... read more
The restaurants surrounding the area are pretty good
Staff wasn’t very friendly. We had to ask for bedding for the couch bed and still didn’t get a blanket just sheets. Free Breakfast was advertised but should have said “grab and go”
Business response:
Dear James, Thank you for sharing your thoughts with us. We’re sorry to hear that your visit did not meet your expectations. Our intention is always to provide a welcoming environment and clear communication regarding available offerings. Your feedback is valuable to us and allows us to identify areas where we can improve. We will certainly take these into consideration moving forward. We hope you’ll consider allowing us to offer a more seamless and comfortable experience next time. Sincerely, Hotel Management
Wasn't bad nice experience and clean
Business response:
Dear Shawn, We appreciate you taking the time to leave your generous review regarding your recent visit to Extended Stay America. It is a pleasure to know you enjoyed all that we have to offer. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay. Sincerely, Hotel Management
Stay was decent, good location for getting all over Cleveland area. I did see a bug or two. I can say they were very accommodating and got me checked in early
I will come again
Business response:
Dear Tia, Thank you for being our guest at Extended Stay America! We are delighted to hear you plan to return. It’s always rewarding to know our efforts contribute to a stay worth repeating. We look forward to welcoming you back and providing another great experience. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Sincerely, Hotel Management
I know that you suppose to have house shoes but I forgot mine and the floors were dirty I have pictures to prove it.
Business response:
Dear Timothy, Thank you for taking the time to review your stay with us. We’re sorry to hear that certain aspects did not align with your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Unfortunately, our room was not very clean, and smelled like cigarette smoke. We only stayed one night, instead of three. They did not have another room available.
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.