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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location
Business response:
Dear Alberto, Thank you for choosing to stay with us during your recent visit to the area. We appreciate your feedback and sincerely apologize if any part of your experience did not meet your expectations. We look forward to welcoming you back and providing the outstanding stay you deserve in the future. Sincerely, Hotel Management
The smell of marijuana in the elevator and halls was not a good welcoming. The room is clean, sure. But i had to take photos of all the existing damage so i can get my deposit back. The people directly above us had at least one small child that was running laps until after 11pm. Hard to sleep.
Business response:
Dear Molly, Thank you for sharing your experience. We sincerely apologize for the disturbances that impacted your comfort during your stay. While we are pleased the accommodations met your expectations, we regret that the environment did not provide the tranquility you were hoping for. We are committed to offering a calm and respectful atmosphere for all our guests, and your feedback will be thoughtfully reviewed with our team. Your comfort and peace of mind are essential to us, and we appreciate you for bringing these conce... read more
Room was fine. Nice size bed and it was comfortable. The room was clean overall, but there were finger prints on microwave handles and door knobs so more attention to detail is needed.
Business response:
Thank you for the feedback.
The stay was good for the price. Room is a little dated but the bed was comfortable.
Business response:
Dear Guest, Thank you for taking the time to share a review about your time at Extended Stay America. We’re glad to hear you found us to be of fair value and that you loved the comfort of our relaxing bed. We also appreciate your constructive feedback as we continuously work on improvements and enhance the overall quality of our guests' experience. It was lovely hosting you. We look forward to your return! Sincerely, Hotel Management
Very clean place! Nice area!
Business response:
Thank you Theresa!
I had great expectations about this property however I thought they have a great room for improvement. Our room was good however the bathroom door lock was not working, tub was getting clogged. For all toiletries and coffee supplies, you need to go back to the reception to collect (nobody will ask upfront during check-in). Morning breakfast was below average with only packed food except for the cold eggs. Also it takes 10-15 mins to refill once the items are done and you need to wait.
Business response:
Dear Guest, Thank you for reviewing your stay with us and sharing your concerns. We apologize for the inconvenience caused by the bathroom door lock and tub issues, and understand how this impacted your comfort. We also appreciate your patience regarding the need to collect toiletries and coffee supplies at the front desk. Your feedback about breakfast is valuable, and we are working to improve both its variety and replenishment process. Thank you again for your input. We look forward to welcoming you back for a more seamles... read more
Business response:
Thank you for the review.
Great stays, clean, good facilities.
Business response:
Thank you for the review
You get what you pay for. Breakfast is bad. They shouldn’t even say they have a breakfast. Fitness room was sad. Out of order equipment. More equipment not working well. Room doors don’t close they slam.
Business response:
Dear Lucy, Thank you for taking the time to leave your valuable comments. We are truly sorry to learn that certain aspects of your stay did not meet your expectations. Your comments have been noted, and we will certainly pass them along to the appropriate team members, as we are committed to making meaningful improvements. We sincerely apologize for any inconvenience you encountered and hope to have the opportunity to welcome you back for a more satisfying and comfortable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.