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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is great size; staff members are friendly. We brought white indoor one-time-use flip flops and the bottom got dirty within an hour. It doesn’t seem like the floor was thoroughly cleaned.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your review! We’re glad you appreciated the spacious layout and friendly service. We apologize that the floor did not meet your expectations; cleanliness is our top priority. Your feedback is valuable in helping us maintain our standards. We look forward to welcoming you back and making your next stay even more comfortable. Sincerely, Hotel Management
Excellent
Business response:
Thank you for the positive feedback.
Very cheap! This my go to hotel when I come to Cleveland every time!!
Business response:
Dear Guest, We’re so glad to be your preferred place to stay when you’re in Cleveland! It means a lot to know you continue to return and enjoy the experience we provide. Thank you for making us your go-to. Your loyalty is truly appreciated. We look forward to welcoming you back to Extended Stay America on your next visit! Sincerely, Hotel Management
Staff was very accomadating pleasurable and helpful Tina and Willie very very professional
Business response:
Dear Guest, We’re delighted to hear that the service you received made such a positive impact. Tina and Willie will be happy to know their dedication stood out. We’re proud to have team members who genuinely care about our guests’ experience. Thank you for sharing your feedback and for choosing Extended Stay America. We look forward to welcoming you back for another comfortable and seamless stay. Sincerely, Hotel Management
N/A
Business response:
Thank you for the positive feedback.
Lacking a lot of the items we were used to having. Coffee pot, cups more than 1 towel etc.
Business response:
Dear Guest, Thank you for your feedback and for staying with us. We regret that some of the amenities you expected were unavailable during your stay. Ensuring essential comforts for our guests is very important to us, and we apologize for any inconvenience this may have caused. Your comments have been shared with our team to support improvements for future guests. We value your insights, which are essential to our ongoing efforts to enhance service. We look forward to welcoming you again and providing a more fulfilling and c... read more
It was just average. Lots of people loitering outside and it seemed very convenient that as an Expedia booking I was placed on the first floor directly next to the exit door. Room felt dirty and snacks were limited to overpriced vending machines. Will never stay here again.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear your stay did not meet your expectations and regret that certain aspects detracted from your overall experience. We understand how important comfort and a welcoming environment are, and your concerns have been noted as we continue to work on enhancing both our service and amenities. Placement of rooms is based on availability at check-in, though we always strive to accommodate preferences when possible. We appreciate your perspective and hope you might con... read more
Professional staff and very clean establishment.
Business response:
Thank you for the feedback and review.
Floors in room not very clean. Rooms dated. No soun proofing to hallways and rooms. Continental breakfast disappointing. Check in person from Ukraine was excellent! Personable and friendly.
Business response:
Dear Guest, We’re glad to hear the warm welcome from our front desk team made a positive impression during your stay at Extended Stay America. We appreciate your honest feedback regarding the condition of the room and breakfast, and we’re sorry these aspects didn’t fully meet your expectations. Your insights help us focus on improvements to create a more comfortable and enjoyable experience. We hope to have the opportunity to serve you better on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,527 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.