Extended Stay America Premier Suites - Cleveland - Independence

Business response:

Dear Glennon, Thank you for taking the time to share your experience. We understand your concerns regarding the deposit, and we apologize if the policy was not clearly communicated at the time of booking or check-in. While such holds are standard at many extended-stay properties, we recognize how frustrating it can be when expectations are not met. We also note your comments about the room setup and will use your feedback as we continue working to enhance our guest experience. We hope you'll consider giving us another opport... read more

Business response:

Dear Cadenza, We appreciate you taking the time to leave your generous feedback regarding your recent visit to Extended Stay America. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and look forward to the opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Jasha, Thank you for choosing Extended Stay America and for your excellent review. It’s great to hear you had such a positive experience with the team and found the rates to your liking! We’re committed to offering both value and a welcoming atmosphere, and it’s always encouraging to know when we hit the mark. Thanks again for the great review. Please come and see us again soon! Sincerely, Hotel Management 

Business response:

Dear JOEL, Thank you for making us your home away from home. We’re so glad to hear it worked well for your family! Creating a comfortable space for all our guests is our primary goal, and it’s great to know you had a pleasant visit. Thanks for choosing Extended Stay America—we’d love to welcome you back the next time you’re in town. Sincerely, Hotel Management