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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was generally okay - nothing spectacular. The pool is permanently closed, so there is no pool anymore. Breakfast is just grab and go things (granola, muffins, yogurt) - not even basic cereals available. The fridge in our room could barely be considered room temperature, so definitely keep that in mind if you plan on storing perishable food.
Business response:
Dear Kelli, Thank you for staying with us and for sharing your feedback. We’re pleased to know that certain aspects of your visit were positive, although we regret that other elements did not meet your expectations. We fully understand the importance of functional accommodations and reliable services, especially during extended stays. Your remarks regarding the condition of your suite and the limited morning offerings have been reviewed with our team to identify necessary improvements. We also recognize your disappointment r... read more
The hotel rules were ridiculous starting guests had to remove trash from rooms before check out. What's the purpose of having housekeeping if I have to empty the trash cans. Also having to pay $108 just to have a plate and fork in an extended stay hotel is crazy. And only being able to use the hotels pans on the hot plate? Overall the rules were insane but the room was good. Won't stay here again though. 2 pages of rules and each one are "we kick you out no refunds" like if you go out and smoke you have to stay outside a whi... read more
Business response:
Dear Theresa, Thank you for taking the time to share your feedback. While we’re glad you found the room itself to be comfortable, we’re sorry to hear that the policies left you feeling frustrated. Our guidelines are in place to help maintain a clean and safe environment for all guests, but we understand that they may feel restrictive. Your comments will be shared with the appropriate individuals for further consideration. We appreciate your perspective and hope to have the opportunity to exceed your expectations in the futur... read more
Great night sleep We lost power at our house for multiple days. We were able to stay for the night, cool off and have a great night sleep!
Overall it wasn’t a terrible stay. Pretty mid though. The hallways have a terrible smell that gave me a headache, the front desk staff acted like completely bothered by anything we asked for which you have to ask for everything because they don’t provide anything in your rooms. overall I’d give my stay here a 3/10
Business response:
Dear Kaliegh, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please accept our sincere apologies for the discomfort caused by the hallway conditions and the impression you received from our front desk team. We aim to make all our guests feel welcome and supported, and we regret that we fell short of our goal during your stay. We also apologize for the inconvenience of having to request basic items at the front desk. Your comments are valuable to us, and we’re shar... read more
Staff was very nice and our room was very clean and comfortable.
Business response:
Dear Cynthia, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to hear that you enjoyed a clean and comfortable stay and that our team left a positive impression. It’s always encouraging to know when guests feel well cared for, and we’ll share your compliments with the team. Thank you again; we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.