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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was fine. Nice size bed and it was comfortable. The room was clean overall, but there were finger prints on microwave handles and door knobs so more attention to detail is needed.
Business response:
Thank you for the feedback.
The stay was good for the price. Room is a little dated but the bed was comfortable.
Business response:
Dear Guest, Thank you for taking the time to share a review about your time at Extended Stay America. We’re glad to hear you found us to be of fair value and that you loved the comfort of our relaxing bed. We also appreciate your constructive feedback as we continuously work on improvements and enhance the overall quality of our guests' experience. It was lovely hosting you. We look forward to your return! Sincerely, Hotel Management
Very clean place! Nice area!
Business response:
Thank you Theresa!
I had great expectations about this property however I thought they have a great room for improvement. Our room was good however the bathroom door lock was not working, tub was getting clogged. For all toiletries and coffee supplies, you need to go back to the reception to collect (nobody will ask upfront during check-in). Morning breakfast was below average with only packed food except for the cold eggs. Also it takes 10-15 mins to refill once the items are done and you need to wait.
Business response:
Dear Guest, Thank you for reviewing your stay with us and sharing your concerns. We apologize for the inconvenience caused by the bathroom door lock and tub issues, and understand how this impacted your comfort. We also appreciate your patience regarding the need to collect toiletries and coffee supplies at the front desk. Your feedback about breakfast is valuable, and we are working to improve both its variety and replenishment process. Thank you again for your input. We look forward to welcoming you back for a more seamles... read more
Business response:
Thank you for the review.
Great stays, clean, good facilities.
Business response:
Thank you for the review
Mixed review We had stayed here before and loved it This time not so much. It had a musty smell especially in the hallways.
Business response:
Dear Guest, Thank you for sharing your feedback and for choosing to stay with us again. We’re glad your earlier visits were positive, and we are sorry to hear that your recent stay did not meet the same expectations. We regret any discomfort you experienced and have shared your comments with our team to help improve the overall atmosphere. We look forward to welcoming you back soon and providing a more refreshed and pleasant experience. Sincerely, Hotel Management
Excellent location! Convenient to get everywhere. Didn't like the way they handle the pets allowed policy...
Business response:
Dear Guest, Thank you for highlighting our convenient location! We appreciate your feedback regarding our pet policy and understand its importance to our guests. At Extended Stay America, we strive to create a comfortable environment for everyone, including those traveling with pets. Your comments have been shared with our team as we continuously work to enhance the guest experience. We’re grateful you chose to stay with us and look forward to welcoming you back soon. Sincerely, Hotel Management
The front desk lady was AMAZING!! She made my 2 littles (3&6) feel welcome. Our room was ok, it was clean. There was nothing to use for the kitchenette(no cups, plates, or silverware) breakfast was not for children it was a grab and go style (granola bars and muffins) the location was great. We checked out on Memorial day ran into a sweet Independence community parade. The Zoo was about 8 minutes away it was perfect.
Business response:
Thank you for the feedback
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,527 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.