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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mixed review We had stayed here before and loved it This time not so much. It had a musty smell especially in the hallways.
Business response:
Dear Guest, Thank you for sharing your feedback and for choosing to stay with us again. We’re glad your earlier visits were positive, and we are sorry to hear that your recent stay did not meet the same expectations. We regret any discomfort you experienced and have shared your comments with our team to help improve the overall atmosphere. We look forward to welcoming you back soon and providing a more refreshed and pleasant experience. Sincerely, Hotel Management
Excellent location! Convenient to get everywhere. Didn't like the way they handle the pets allowed policy...
Business response:
Dear Guest, Thank you for highlighting our convenient location! We appreciate your feedback regarding our pet policy and understand its importance to our guests. At Extended Stay America, we strive to create a comfortable environment for everyone, including those traveling with pets. Your comments have been shared with our team as we continuously work to enhance the guest experience. We’re grateful you chose to stay with us and look forward to welcoming you back soon. Sincerely, Hotel Management
The front desk lady was AMAZING!! She made my 2 littles (3&6) feel welcome. Our room was ok, it was clean. There was nothing to use for the kitchenette(no cups, plates, or silverware) breakfast was not for children it was a grab and go style (granola bars and muffins) the location was great. We checked out on Memorial day ran into a sweet Independence community parade. The Zoo was about 8 minutes away it was perfect.
Business response:
Thank you for the feedback
Silent nd friendly
Business response:
Thank you for the positive feedback and review.
He was professional and easy check in
Business response:
Thank you Bonnie!
Quiet and secluded Staff extremely nice
Business response:
Dear Guest, Thank you for highlighting the serene atmosphere you experienced at Extended Stay America. It’s wonderful to hear that our team’s friendliness enhanced your stay. We are dedicated to providing a comfortable and welcoming environment for every guest. Your kind feedback is truly appreciated, and we look forward to welcoming you again soon for another pleasant visit. Sincerely, Hotel Management
Clean room with decent amenities
Business response:
Thank you Lois!
Pretenzioso Ottima la stanza con cucina, frigo mastodontico e piastra a induzione, ma senza nessun attrezzo di cucina, mancava l'asciugacapelli. Considerando il costo, la colazione era vergognosa. Nessun piatto, solo qualche snakes e degli yogurts. Non previsti: fette di pane, granola, latte fresco, confettura, burro, formaggio, frutta e succo di frutta.
Business response:
Dear Guest, We’re glad you appreciated the spacious layout and in-room amenities during your stay at Extended Stay America. We’re sorry to hear that other aspects did not meet your expectations. Cooking utensils are available at the front desk upon request, and we’re continually working to improve our complimentary services. Thank you for sharing your experience with us. We value your feedback and hope to have the chance to welcome you again soon. Sincerely, Hotel Management
Visible dust and trash on the floor. Quality mattresses were terrific More clean towels should be placed in the room. The hotel can use a renovation/updates.
Business response:
Dear Guest, Thank you for taking the time to review your stay. We’re pleased to hear that the quality of the mattresses contributed to your comfort. However, we sincerely apologize for the issues you experienced with cleanliness and the property’s condition. Maintaining a well-kept and inviting environment is very important to us, and your comments are being shared with our team. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience on your next visit. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.