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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel. Great staff.
Business response:
Thank you for the 10 stars.
Comfortable stay Clean room and comfortable bed, a no frills place to stay. Hair dryer, shampoo etc available but must be requested. Breakfast offering is coffee and tea, boiled eggs and packaged muffins, not actually comparable to other chain’s offerings.
Business response:
Thank you for the review.
The room is great size; staff members are friendly. We brought white indoor one-time-use flip flops and the bottom got dirty within an hour. It doesn’t seem like the floor was thoroughly cleaned.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your review! We’re glad you appreciated the spacious layout and friendly service. We apologize that the floor did not meet your expectations; cleanliness is our top priority. Your feedback is valuable in helping us maintain our standards. We look forward to welcoming you back and making your next stay even more comfortable. Sincerely, Hotel Management
Excellent
Business response:
Thank you for the positive feedback.
Very cheap! This my go to hotel when I come to Cleveland every time!!
Business response:
Dear Guest, We’re so glad to be your preferred place to stay when you’re in Cleveland! It means a lot to know you continue to return and enjoy the experience we provide. Thank you for making us your go-to. Your loyalty is truly appreciated. We look forward to welcoming you back to Extended Stay America on your next visit! Sincerely, Hotel Management
Staff was very accomadating pleasurable and helpful Tina and Willie very very professional
Business response:
Dear Guest, We’re delighted to hear that the service you received made such a positive impact. Tina and Willie will be happy to know their dedication stood out. We’re proud to have team members who genuinely care about our guests’ experience. Thank you for sharing your feedback and for choosing Extended Stay America. We look forward to welcoming you back for another comfortable and seamless stay. Sincerely, Hotel Management
N/A
Business response:
Thank you for the positive feedback.
Lacking a lot of the items we were used to having. Coffee pot, cups more than 1 towel etc.
Business response:
Dear Guest, Thank you for your feedback and for staying with us. We regret that some of the amenities you expected were unavailable during your stay. Ensuring essential comforts for our guests is very important to us, and we apologize for any inconvenience this may have caused. Your comments have been shared with our team to support improvements for future guests. We value your insights, which are essential to our ongoing efforts to enhance service. We look forward to welcoming you again and providing a more fulfilling and c... read more
This is advertised as an extended stay accommodation. You must put up over a $100 deposit simply to have silverware, dishes, and other necessities. This is certainly no Residence Inn.
Business response:
Dear Guest, Thank you for reviewing your stay. We are sorry that your experience fell short of what you had anticipated. Our focus is on providing functional accommodations for more extended visits, and we understand your concerns regarding the process for requesting kitchen items and the associated deposit. These measures are intended to help maintain the condition of our offerings for all guests. Your feedback is important to us, and we will continue to evaluate how we can enhance the guest experience. We appreciate your u... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.