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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have never seen anything like this, if you don’t want to have a bad experience, stay away. Just a summary, we arrived at the hotel at 7:00 pm after a long day of travel. They had no rooms ready for us, I booked 2 rooms. We were told we had to wait 30 mins for a room to become available. Check in is at 3:00 PM. Others were arriving and were told the same. After the wait, we had to be taken to our room by the same unprofessional lady at the front desk in order to open our room door. They could not give any of us keys since h... read more
Business response:
Dear Carlos,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these eventsdetracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Grant us the opportunity to host another... read more
It took 30 minutes to check-in because rooms were not clean due to not having housekeeping people. We arrived around 7:40 P.M. We had to take a smaller room.
Business response:
Dear Len, Thank you for sharing your feedback. It is disappointing to know about the delay in getting your room on your arrival, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had issues in the room. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hotel Management
The sheets were full of stains and the complimentary breakfast wasn't restocked regularly. I had to switch rooms because it stinked like a urinal.
Business response:
Dear Onouwkue, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping department to ensure this is resolved. Certain times of the year are especially busy with family travelers, and the breakfast area can get a little crowded. We are sensitive to this and always strive to keep the food stocked and tables cleared as needed. We appreciate your feedback, as it helps us improv... read more
For my whole stay they were not able to.provide a room key. Had to seek out employee whenever i wanted to get in my room.
Business response:
Dear Titus, We appreciate your review and are disappointed to learn about the issues you encountered with the room key. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
The property is advertised as “Breakfast Included” to our surprise in the morning there’s NO breakfast just coffee and snacks. We and four other families part of a youth baseball team stayed here and one of the primary reasons we picked this hotel was the breakfast. They even had a sign on the counter that said breakfast hours and the next morning after we complained the sign was gone.
Business response:
Dear Jonathan, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
no room service. Spread on the bed had something hard on it
Business response:
Dear Melinda, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.