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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Darnell and other staff there are great there but this one guy Scott with horrible customer service skills should be fired
Business response:
Dear Jarrell,We’re grateful for your kind words about Darnell and the team’s efforts to provide welcoming service. However, we apologize if any interaction with the other staff fell short of our service standards. Your feedback is essential to us, and we’re addressing this matter internally to ensure that each member of our team upholds the high standards of professionalism to which we’re committed. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sin... read more
The desk woman was very rude to me they didn't have the room i reserved the elevator was down so we couldn't get to a room just horrible had to find another hotel at 9 in the evening
Business response:
Dear Justin, Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. In response to your remarks, we will discuss with our housekeeping and maintenance team to check the same before delivering the rooms to the guests. Our team is already at work to fix the elevator and its functioning. We would love to have another occasion to host you in the future and provide you with the ... read more
This hotel is a joke! Has a ugly smell in rooms! There also Very Dirty, has roaches, rude staff, and there’s no breakfast! & Elevator didn’t work!
Business response:
Dear Eduardo, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Bien pour une nuit mais pas plus Hôtel pas trop mal si vous y passez une nuit mais pas plus... La literie est confortable, la chambre était propre. En revanche, la chambre n'était pas vraiment insonorisée... la première nuit vers 6h un bruit de perceuse ! Et la seconde des gens qui crient dans les couloirs... Si vous décidez de déjeuner à l'arrière de l'hôtel sur les tables que l'hôtel proposent préparez vous à dejeuner le nez dans le cendrier avec des personnes bizarres sur le parking... Nous avons été vraiment déçus par le... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve.... read more
Staff great. Room couldn’t keep a consistent temp. Bed was horrible people in jail probably sleep on better.
Business response:
Dear scorpio, Thank you for sharing your feedback. We apologize for not fulfilling your expectations regarding the comforts of the bed you desired. We understand your frustration and the inconvenience. Also, we regret that the room was not comfortable and had issues controlling the temperature. To make the guest's hotel experience memorable, we make every effort to do everything possible. Our front desk is always available to help you. We are very grateful for your patience. Considering our nice staff, we hope to show you th... read more
My room was not ready until almost 7pm.
Business response:
Dear Francois, Thank you for sharing your feedback. We always prioritize providing amazing hospitality. Our front desk team is always there to help you. However, it is disappointing to learn about the delay in getting your room upon your arrival, and we will rework it to ensure such incidents are better handled in the future. Please give us another opportunity to show you our service again.Sincerely,Hotel Management
The room they gave me was dirty it was never clean from the previous person. I went back to the desk they gave me another room same issue so the girl at the desk told me oh do you want to check out so I checked out?
Business response:
Dear Jennifer, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping team to improve them. Also, we regret the behavior our front desk team showed you. Please allow us to correct this on your next visit and serve you with better memories! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.