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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and did not have hair drier or ironing board. Iron was available in the room and the staff suggested I would iron on the bed.
Business response:
Dear Alessandra, We regret that your stay did not meet expectations and appreciate you bringing these concerns to our attention. A well-maintained room with essential amenities is important, and we understand how frustrating it must have been to find these missing. While some items may be available upon request, we recognize that this should have been communicated more effectively. Your feedback will be shared with our team to ensure better preparation and service for future guests. We appreciate the opportunity to improve a... read more
Door troubles The hotel was nice and clean, but we had multiple issues getting into our room. The key worked initially but then after did not work. I went to the front desk three times for new keys and none worked. Then finally the guy working the front desk came and changed the batteries in the door. That worked for a couple initially but then I went outside to smoke came back and the door did not work again. I had to knock on my door and wake everyone up and they were not happy.
Business response:
Dear John,Thank you for your feedback. We are glad you found the hotel clean and welcoming, but we sincerely regret the inconvenience you experienced with your door. Guest comfort is our priority, and we appreciate your patience while our team worked to resolve the issue. Your comments help us improve, and we will review our key system to prevent similar situations. We hope to welcome you back to Extended Stay America for a smoother experience in the future.Sincerely,Hotel Management
I do not recommend this property. The rooms are very outdated. No ice on property. Service at front desk was very poor.
Business response:
Dear Robie,We sincerely regret that your experience did not meet expectations. Your concerns about the room condition, amenities, and service are important to us, and we apologize for any inconvenience you faced. Guest satisfaction is our priority, and we are actively working on improvements to enhance the overall experience. Your feedback has been shared with our team to address these issues. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a better stay in... read more
Never again! All elevators out of service. No hair dryers in rooms. Continental breakfast was an embarrassment. Overall a dump.
Business response:
Dear David,We sincerely apologize for the inconvenience you encountered during your stay. We understand how frustrating it must have been to deal with elevator issues and an unsatisfactory breakfast experience. Your concerns have been noted, and we are working to improve our amenities and services to better meet guest expectations. We appreciate your feedback, as it helps us identify areas for improvement. We regret that your stay did not meet your expectations and hope you consider giving us another opportunity in the futur... read more
This is not a $300 a night property, there are smells all around and breakfast is coffee and muffins
Business response:
Dear gerardo, It is disappointing to learn that we did not meet your expectations. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay. However, we regret this was not your experience. We value your feedback; without it, we cannot improve.We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
For the person who reads these reviews. The images are NOTHING like the room we stayed in. Super outdated, the a/c unit is disgusting, and the bathroom looked wiped down… thankfully our bed was nice and clean. Not worth the price we paid for one night ($200 ). Hopefully this location can clean up a little.
Business response:
Dear Bailey,Thank you for taking the time to share your experience. We sincerely regret that the room did not meet your expectations and apologize for any disappointment regarding its condition. Cleanliness and accuracy in representation are important, and your concerns will be addressed with our team to improve both. We are glad you found the bed comfortable, but we understand that your overall stay was not as expected. Your feedback is invaluable in helping us enhance our accommodations, and we appreciate your honesty. We ... read more
The entire hotel smells bad, but the rooms have a particularly pungent smell. The room key/lock works 1 out of 23 attempts. Overall terrible experience... save yourself and avoid this horrible hotel!
Business response:
Dear Lucas,We sincerely apologize for the unpleasant experience you had during your stay. We understand how frustrating issues with room odor and key access can be, and we regret any inconvenience this caused. Guest comfort is a top priority, and we are actively working on improving room conditions and ensuring that key systems function properly. Your feedback is valuable, and we will address these concerns with our team to enhance the overall guest experience. We truly appreciate your honesty and hope you might consider giv... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.