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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
$500 a night for.. Scary shaking broken elevator Broken clanking compressor all night Bathtub controls that don’t work Rust covered lamps No cleaning service Between nights No person on duty at check out..had to leave keys with a note! Complete joke of a property
Business response:
Dear James,We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standards we aim to provide, and we regret any inconvenience caused by maintenance concerns and the lack of service. Guest comfort and satisfaction are our top priorities, and we are actively working to improve our facilities. Your feedback is invaluable, and we will address these matters to enhance future stays. We appreciate your patience and hope for the opportunity to offer you a much better experience ... read more
TV didn’t work and had to change rooms - receptionist bery helpful but it had been a long day
Business response:
Dear John,We appreciate your feedback and regret the inconvenience caused by the TV issue and the need to change rooms. We understand how frustrating this must have been, especially after a long day. However, we are pleased to hear that our receptionist was helpful in assisting you. Guest comfort is our priority, and we will work to ensure a smoother experience in the future. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a more seamless stay next time.Sincerely,Hotel Managemen... read more
Property outdated, old, was clean enough but could be cleaner and in need of a complete renovation. Elevator was scary to use so we mostly took the stairs. Location was very good tho but would not stay there again.
Business response:
Dear Anita, We appreciate your feedback and regret that your experience did not fully meet expectations. While we are glad the location was convenient, we understand that the overall condition of the property is important to a comfortable stay. Your comments will be shared with the team as we work toward improvements. Thank you for taking the time to share your experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
This "hotel" was garbage all the way around! The place was dirty, most of the equipment was not working (rooms and common areas), and the workers were extremely disrespectful and unpleasant (angry at times). Please don't waste your money at this hotel... save yourself!
Business response:
Dear Lucas, We regret to hear that your experience did not meet expectations. Providing a clean, well-maintained environment with courteous service is important, and we apologize if this was not reflected during your stay. Your feedback is valuable, and we will address these concerns with the team to ensure improvements. Thank you for sharing your thoughts. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Someones not doing their job Was not clean. Had to get toilet plugger at 2:00 am. No help from the hotel they just handed me the plunger. Wow!
Business response:
Dear Robert,We sincerely apologize for the lack of cleanliness and the inconvenience you faced during your stay. Providing prompt assistance to our guests is a priority, and we regret that we did not meet your expectations. Your feedback is valuable, and we will address these concerns with our team to improve our service. We appreciate your patience and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
ROACHES ROACHES ROACHES, Elevator not inspected since 2021, elevator broke, shower broken. Refused refund more than $70, we paid $350 for 1 night in this flop house. STAY AWAY!!!
Business response:
Dear Robert, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Average hotel. Breakfast never put out, staff said delivery driver never came. Hallway smelled like weed and had random trash in stairwells. Checked in at 5pm normal checkin is at 3pm and room wasn’t ready had to wait for room to be cleaned. Staff was very nice
Business response:
Dear Kevin, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. We sincerely regret the inconveniences you encountered during your time with us. Your comments about room readiness, cleanliness, and service have been shared with our team for review and improvement. We are dedicated to enhancing the guest experience and hope to welcome you back for a more seamless and pleasant visit in the future.Sincerely,Hotel Management
Bare minimum The bare minimum. One hoarder woman took ALL the breakfast food, leaving none for anyone else. When confronted (“can we have just ONE of those?!) she insisted they were all she had. And when we talked to the guy at the desk, he said she hoards the food and doesn’t even eat it. So all the other guests have no breakfast. They know there’s a problem and management hasn’t addressed it!
Business response:
Dear Carol, Thank you for sharing your feedback, and we sincerely apologize for the situation you encountered. We understand how frustrating it must have been not to have access to the breakfast offerings due to another guest’s behavior. Please know that this issue is being taken seriously, and we are addressing it with the appropriate team to ensure it doesn't happen again. We appreciate you bringing this to our attention and truly hope you will consider staying with us again for a better experience.Sincerely,Hotel Manageme... read more
The only thing that i can truely say about this property is that the young man at the desk was very professional and understanding. Walking into the lobby of this hotel smelled of trash and not to mention we had roaches in our room. Needless to say, it was a very uncomfortable night, having to stay awake to watch our bags, not wanting to risk any roaches crawling into our bags and we taking them home.
Business response:
Dear Shannon,Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. We understand how important a clean and comfortable environment is, and we deeply regret that we did not meet those expectations. Please be assured that your comments about cleanliness and pests have been taken seriously, and we are addressing these issues with the appropriate teams to ensure they are resolved. We also appreciate your kind words about our staff and will make sure to pass them along... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.