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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow! Just wowwwww Alex was great at the front desk, but unfortunately, our stay was a nightmare. From the elevator that felt more like a haunted house ride, to the toilet that kept overflowing, to the microwave that didn’t heat our food—there was one issue after another. We reported everything, and maintenance came out twice, but nothing was properly fixed. Eventually, we had to cut our stay short. To top it off, when we were checking out, the same elevator we had complained about (which the night shift front desk claimed wa... read more
Business response:
Dear Anthonett,Thank you for sharing your experience. We sincerely apologize for the series of inconveniences you faced during your stay. We understand how frustrating it must have been to deal with multiple issues, from the elevator to the malfunctioning amenities, and we deeply regret that our efforts to resolve them fell short. While we are glad to hear Alex was able to assist you, we acknowledge the overall experience did not meet your expectations. Please rest assured that your concerns regarding maintenance and the ele... read more
Won’t stay again There wasn’t any comfortable chairs. The bed was lumpy and the bed linens were dirty. My wife’s comforter had blood on it.The shower was a trickle and it took forever to get hot water.
Business response:
Dear David,Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. The condition of the bed linens and shower is unacceptable, and we understand how this affected your overall experience. Please be assured that we will address these issues with our team to ensure better service and cleanliness moving forward. We hope you will give us another opportunity in the future to provide a more comfortable stay.Sincerely,Hotel Management
The bath faucet was too short- hard to get ash up. Also very little water pressure in shower. Everything else was fine
Business response:
Dear Charles,Thank you for your feedback. We apologize for the issues you encountered with the bath faucet and water pressure. Your comments are valuable, and we will ensure they are shared with our team for review. We are glad to hear that everything else met your expectations, and we hope to welcome you back to Extended Stay America in the future.Sincerely,Hotel Management
Needs total renovation. Stained towels.
Business response:
Dear Sally,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, particularly regarding the condition of the towels. Please know that fresh towels can always be exchanged at the front desk. Cleanliness and comfort are top priorities for us, and we deeply regret that we did not meet your expectations in these areas. Your comments have been shared with our team to ensure necessary improvements are made. We value your input and hope you'll consider giving us another opportunity to ... read more
Cockroach in room,
Business response:
Dear John,Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with the presence of a cockroach in your room. This is certainly not the standard we aim to maintain, and we understand the discomfort it causes. Please rest assured that we take these matters seriously, and our team will be addressing the issue promptly to ensure a more comfortable environment for all guests. We deeply regret the inconvenience and hope you will give us another opportunity to provide a better stay in the futur... read more
Rom smelled, needs updating, metal lamps rusted, way too much money for a room this bad.
Business response:
Dear Daniel,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odor and the condition of the room. This is certainly not the experience we aim to provide. We appreciate your comments, and we are taking them seriously by evaluating areas that need improvement, including updates to our facilities. We also understand your concerns about the value and will work to ensure that we offer a better overall experience in the future. We hope you will con... read more
Lackluster Layover Hotel This was a lackluster overnight business trip. The room had no heat. Called down and was asked to grab blankets from the front desk instead of someone delivering the blankets. DoorDash was not allowed to leave food at the desk for pickup. I had to leave the hotel. Tub had a yellowish hue so the water in the tub replicated the color. Microwave and stove were outdated. False representation of the room picture used in the room selections. I choose not to stay here again.
Business response:
Dear Eva,We sincerely apologize for the issues you experienced during your stay. We deeply regret the discomfort caused by the lack of heat, outdated appliances, and cleanliness concerns. We understand how frustrating this must have been, especially during a business trip. Your feedback is invaluable, and we are addressing these concerns with our team to improve future guest experiences. We hope you will consider giving us another chance to provide a better stay in the future. Thank you for bringing these matters to our atte... read more
We checked in and there was bugs all over the room, crawling on the floor and by the kitchenette area
Business response:
Dear Michael,We sincerely apologize for the unacceptable condition you encountered during your stay. The presence of pests is not reflective of the standards we uphold, and we deeply regret the discomfort this caused you. Please know that your concerns have been shared with our team, and immediate steps are being taken to address the issue to prevent such occurrences in the future. We are committed to providing a clean and comfortable environment for all our guests, and your feedback is invaluable in helping us improve. We h... read more
The smell matched the price It smelled horrible in there. I actually vomit after staying in there for 2 hours, and slept with a drop of mint essential oil in a surgical mask on. Thankfully, I was only there for a long layover but it was not worth the money.
Business response:
Dear Amulen-Lalaf, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent visit. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your comments seriously and will address this issue with our team. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,389 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.