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Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
- Hotels
- Fort Lauderdale, FL
About this business
Location details
1450 SE 17th St., Fort Lauderdale, FL, 33316, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had very old/low quality furnishings. Carpet very unpleasant.
Business response:
Thank you for sharing your feedback. We are sorry our hotel did not meet your expectations and regret the inconvenience caused. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Gross!! There were ants and cockroaches. There was coffee grounds spilled behind the dresser. The door looked like it was keyed or someone was carving initials in it. We didn't leave anything sitting on the floor. In need of renovations, cleaning, and pest control.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you consider staying... read more
This hotel is close to the cruise port. However, the mattress was like sleeping on a piece of plywood with a blanket thrown over it. Not so sure it wasn't a box spring. Our room was on the street side on the first floor and although the windows were not open it sounded like the cars were inside our room. Would not stay here again.
Business response:
Thank you for posting a review of your stay. Although our location close to the cruise port was ideal for you, we apologize for the inconvenience you had due to your bed and for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
No one at front desk on check in.room had a full kitchen but to coffee pot, no dishes, and we were told if we wanted coffee pot we have to go to the front desk. Bathroom light sometimes came on and sometimes not. Room never cleaned during our stay. Paid WAY to much for our room and will not stay there again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Muy buena ubicación para compras, la limpieza muy mala y el personal o es bueno
Business response:
Thank you for reviewing our hotel. We're glad to know our location was ideal for you and that you were pleased with the service provided by our associates. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
What a mess. Dirty Desk is manned but sometime no one is these. Very small front area. 2 elevators. Small. A lot of people sitting around with crutches. They sit in the very small lobby. It looks like they live there all the time. interesting. They take up the lobby space. Room was dirty. Floor was dirty. Drape was rotting. You could see light thru when closed. Bathroom was dirty. Cockroachs on shower curtain. Floor dirty. Only one small plastic glass in unit. No dishes, but they said that they would find some if we need the... read more
Business response:
Tom, thank you for the review of our hotel. Although our location was ideal for you, we sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Manage... read more
The property is close to the cruise port which is convenient however, there was daily room service. We did not even have face cloths in our bathroom. Their continental breakfast is in the reception area which is a joke! No washrooms on the main floor. If you want to go to the washroom, it’s a dirty washroom in the laundry room! This hotel is very overrated and does not deserve 3 stars. Begs are very old.
Business response:
Thank you for your review. Although our location close to the cruise port was ideal for you, we apologize for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. We have also shared your feedback regarding our grab-and-go breakfast with Brand Leaders to assist them when determ... read more
The room was big but lacked amenities, like a spoon or coffee cups. The decor was spartan. Tbere were German cockroaches in the bathroom. The breakfast sucked. No cream for the coffee, just grool-like liquid Coffee Mate. Its like Extended Stay doesn't want repeat business, or any business for that matter.
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hote... read more
First off let me say that besides our shuttle driver jamyll (? Sorry for any misspelling) the staff was not helpful or pleasant at all. In addition our room had kitchen facilitirs with nothing in the cabinets. When we told tbe front desk they said they dont keep anything the rooms so they can customze what u need. We also asked if there was an ice nachine and they daid no - need to use ice trays to makd ice. That is fine if you get in early but since we arrived around eight and we’re trying to have a drink hard to make ice l... read more
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port
How is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port rated?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port has a 3.5 star rating with 3,390 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port open?
Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port is open now. It will close tomorrow at 12:00 a.m.