Extended Stay America Premier Suites Harrisonburg

Business response:

Dear Anthony, Thank you for sharing your feedback of your recent stay at Extended Stay America. We’re delighted to hear that you found your room nice, clean, and uncluttered. However, we sincerely apologize that your specific room type and location requests were not fulfilled as expected. While we always do our best to honor all guest preferences, room assignments can depend on availability at the time of check-in. We truly appreciate your understanding and hope to have the opportunity to better serve you on your next visit.... read more

Business response:

Dear Joshua, We truly regret to hear that your room was not as clean as it should have been. Cleanliness is one of our highest priorities, and we apologize for falling short of your expectations on this occasion. Please know that your comments have been shared with our housekeeping team to ensure immediate improvements. We value your input as it helps us enhance the overall guest experience. We hope you will give us another opportunity to better serve you. Sincerely, Hotel Management 

Business response:

Thank you so much for the 10/10! We're thrilled you had a great experience and hope to welcome you back again soon. 

Business response:

Thank you for choosing us during your road trip! We're so glad to hear that you—and your furry companion—had a comfortable and convenient stay. It’s wonderful to know our friendly staff, clean rooms, and amenities like the full-size fridge and hydration station made a positive impression. We truly appreciate your kind words and look forward to welcoming you back on your next journey! 

Business response:

Dear Rachel, Thank you for taking the time to share your feedback. We are delighted to hear that you had a great experience during your stay at Extended Stay America. Our team works hard to ensure every guest feels welcomed, comfortable, and well cared for, and it is always rewarding to know when we succeed. Your positive comments motivate us to continue providing excellent service and a pleasant environment for all our guests. We truly appreciate your kind words and support, and we look forward to welcoming you back for ano... read more

Business response:

Thank you for your kind words! We're delighted to hear that you enjoyed our service and found your room to be clean and comfortable. Providing a welcoming and spotless environment is always our priority, and your feedback means a lot to our team. We look forward to welcoming you back soon!