Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you for your feedback. We’re glad you stayed with us and appreciate your rating. If there’s anything specific we could improve for your next visit, we’d love to hear your suggestions. We hope to welcome you back soon! 

Business response:

Dear Guest, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience this may have caused. During peak times, such delays can unfortunately occur as we aim to ensure each guest receives personalized attention. We will address this appropriately to prevent such occurrences in the future. On a brighter note, we are glad that our staff were courteous and fair. Your patience is highly appreciated, and we hope you'll conside... read more

Business response:

Dear Guest, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we are pleased to know that your stay was nothing less than exceptional. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We regret that the noise from nearby laundry equipment affected your comfort, especially later in the evening when a quieter environment is most appreciated. Your comments have been shared with our leadership team for review, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more restful visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for your amazing review! We’re thrilled to hear that our staff made you feel at home and that our property has become your favorite place to stay. We can’t wait to welcome you back again soon! 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and taking the time to share your review. We’re delighted to know your experience was such a positive one. It’s wonderful to hear that the property met your expectations and that our team made a strong impression with their attentive, respectful service. Creating a welcoming, well-maintained environment for every guest is always our goal, and we will share your kind feedback with the team. We look forward to welcoming you back for another outstanding stay. Sincerely,... read more

Business response:

Dear Guest, We appreciate you sharing a balanced perspective on your stay. It is great to know the room felt fresh and well-maintained, and that the beds provided a comfortable rest. We are also pleased to know that our team was accommodating when engaged. At the same time, we understand how the absence of certain in-room items and limited waste receptacles may have felt inconvenient, particularly for a longer visit. Your feedback has been shared with the appropriate teams so we can give greater attention to overall setup an... read more

Business response:

Thank you for your review! We’re glad you found our hotel comfortable and convenient. We appreciate your feedback and hope to welcome you back on your next visit.