Extended Stay America Premier Suites Harrisonburg

Business response:

Bonjour, Merci beaucoup d’avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d’apprendre que vous avez apprécié la propreté de votre chambre ainsi que le grand réfrigérateur. Nous sommes toutefois désolés d’apprendre que l’eau chaude n’était pas suffisante lors de votre douche. Nous allons vérifier immédiatement afin de nous assurer que cela ne se reproduise plus. Nous vous remercions également pour votre commentaire sur notre personnel — nous sommes heureux de savoir qu’ils ont contribué à rendre ... read more

Business response:

Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean and the check-in process quick and convenient. We appreciate your comment regarding recycling. While we currently do not offer an on-site recycling program, we are actively reviewing options to improve our sustainability efforts moving forward. Guest feedback like yours helps guide these improvements. We hope to have the opportunity to welcome you back in the future. 

Business response:

Dear Guest, Thank you for sharing your positive experience at Extended Stay America and highlighting our clean and comfortable accommodations. We are delighted to know that your stay met your expectations, as our team works hard to provide well-maintained rooms, a peaceful atmosphere, and friendly service for every guest. Your appreciation motivates us to continue delivering consistent quality, and we are truly grateful for your kind words. We’re pleased to know you enjoyed a relaxing stay, and we will be happy to welcome yo... read more

Business response:

Dear Guest, Thank you for sharing your experience at Extended Stay America. We are pleased to hear that you found your room very clean, nicely furnished, and enjoyed the walk-in shower and TV access. It is also wonderful to know our staff was polite and helpful, as we strive to provide exceptional service. We sincerely apologize for the concerns you mentioned regarding the taste of city water and the overly ripe fruit on the breakfast bar. Your feedback is valuable, and we will address these issues promptly to ensure an impr... read more

Business response:

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our property simple, super clean, and appreciated the hot showers and comfortable bed. Our team at Extended Stay America works hard to ensure every guest enjoys a pleasant and hassle-free stay, and your comments reaffirm their dedication. It is wonderful to know that your experience was positive enough for you to consider staying with us again. We look forward to welcoming you back and continuing to provide a clean, comfortable, and enjoyab... read more

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay overall. We’re sorry to learn that our breakfast did not meet your expectations. Your comments are valuable, and we will share them with our team as we work to improve this area of the guest experience. We hope to have the opportunity to welcome you back and provide an even better stay. 

Business response:

Thank you for sharing your feedback. We’re glad you enjoyed your stay at our new hotel. We apologize for the inconvenience of having to request a hairdryer and kitchen items. Our brand standard is to provide these amenities upon request, which also helps us ensure each item is fully sanitized and ready for the next guest. We appreciate your understanding and your comments as we continue to enhance the guest experience. We hope to welcome you back again soon.