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Extended Stay America Premier Suites Harrisonburg
- Hotels
- Harrisonburg, VA
About this business
Location details
1619 Spring Port Dr, Harrisonburg, VA, 22801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros: Newly built, clean, quiet Cons: Disorganized staff, often there was no one at the front desk, waited over 20 minutes to check in because front desk person didn't know which rooms were available.
Business response:
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the cleanliness, quiet atmosphere, and the fresh feel of our newly built property.We sincerely apologize for the inconvenience you experienced during check-in and the lack of organization at the front desk. Your experience is not reflective of the service we strive to provide. We are actively addressing these concerns with our team to ensure better training and more consistent coverage at the front desk.We appreciate your patience and hope y... read more
Business response:
Thank you for taking the time to rate your recent stay with us. While we’re glad to see you had an average experience, we’re always striving to provide exceptional service and would love to know how we can improve.If you’re open to sharing more about your visit, please feel free to reach out directly. Your feedback is valuable and helps us create a better experience for all our guests.We hope to have the opportunity to welcome you back and earn a higher rating next time.
Lobby Lobby was not very clean
Business response:
Dear Guest, Thank you for taking the time to comment on your recent visit. We are disappointed to know that our lobby didn't meet our usual high standards. Even though there are certain times of the day when the public areas are in heavy use, we always have staff available to tidy up as needed. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management
Quick stay Quick overnight stay. Was clean comfortable and a nice hotel
Business response:
Thank you for your kind words! We’re so glad to hear you enjoyed your quick overnight stay and found the hotel clean, comfortable, and pleasant.We hope to welcome you back for a longer visit next time!
The hotel is in a developing area so there is alot of construction nearby. Hotel is clean amd modern and the staff are extremely friendly.
Business response:
appreciate your kind words about our friendly staff — they’ll be thrilled to hear it.While there is ongoing construction in the area, we’re excited about the development and the future conveniences it will bring for our guests. We hope to welcome you back soon to see the progress!
We stayed here because we saw the reviews were quite high, however, I thought the hotel was very basic. The breakfast that was included essentially gave you the choice of granola bars or some yogurt.
Business response:
Taylor, Thank you for taking the time to share your feedback. We’re glad you chose to stay with us and appreciate you acknowledging our high review ratings.We’re sorry to hear that our breakfast offerings did not meet your expectations. While we currently provide a light continental breakfast, including items such as granola bars and yogurt, we understand the importance of starting the day with a more satisfying meal. Your comments have been shared with our management team as we continuously look for ways to improve our gues... read more
Not so clean Hair in shower, vape cart left in trash can. Floor so dirty it blackened socks right away. Constant banging and noises all night.
Business response:
Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay. What you described falls well below the standards we aim to uphold, and I understand how disappointing and uncomfortable that must have been.Cleanliness and a peaceful environment are among our top priorities, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We are also actively addressing the noise concerns to ensure a ... read more
This was perfect for me - just enough kitchen for my diet needs. Comfortable.
Business response:
Dear Rhonda, Thank you for your kind words! We're so pleased to hear that your stay was comfortable and that the kitchen setup met your dietary needs. It's always our goal to provide a convenient and relaxing experience for our guests. We hope to welcome you back again soon!Warm regards,
Fabulous
Business response:
Bergie, Thank you for your wonderful feedback! We're thrilled to hear that you had a fabulous experience with us. We truly appreciate your support and hope to welcome you back again soon.Warm regards,
Frequently asked questions about Extended Stay America Premier Suites Harrisonburg
How is Extended Stay America Premier Suites Harrisonburg rated?
Extended Stay America Premier Suites Harrisonburg has a 4.6 star rating with 494 reviews.
When is Extended Stay America Premier Suites Harrisonburg open?
Extended Stay America Premier Suites Harrisonburg is open now. It will close tomorrow at 12:00 a.m.