Extended Stay America Premier Suites Harrisonburg

Business response:

Dear Guest, Thank you for sharing your feedback and for highlighting our helpful staff. We are delighted to hear that our team was able to assist you and make your stay more comfortable. Providing attentive and friendly service is a top priority for us, and your kind words affirm our efforts. We will be sure to share your compliments with our staff, as recognition like this motivates them to continue delivering exceptional service. Thank you again for choosing our property, and we look forward to welcoming you back to Extend... read more

Business response:

Thank you for the perfect 10/10 review! We’re thrilled to hear you found the rooms very clean and our staff friendly. We truly appreciate your kind words and look forward to welcoming you back. 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that your room was mostly clean, and we appreciate your acknowledgment of our housekeeping efforts. Your comments are valuable, and we will continue to work on maintaining the highest standards of cleanliness and comfort for all our guests. We hope to have the opportunity to welcome you back to Extended Stay America and provide an even more flawless experience during your next stay. Sincerely, Hotel Management 

Business response:

Bonjour, Merci beaucoup d’avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d’apprendre que vous avez apprécié la propreté de votre chambre ainsi que le grand réfrigérateur. Nous sommes toutefois désolés d’apprendre que l’eau chaude n’était pas suffisante lors de votre douche. Nous allons vérifier immédiatement afin de nous assurer que cela ne se reproduise plus. Nous vous remercions également pour votre commentaire sur notre personnel — nous sommes heureux de savoir qu’ils ont contribué à rendre ... read more

Business response:

Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean and the check-in process quick and convenient. We appreciate your comment regarding recycling. While we currently do not offer an on-site recycling program, we are actively reviewing options to improve our sustainability efforts moving forward. Guest feedback like yours helps guide these improvements. We hope to have the opportunity to welcome you back in the future. 

Business response:

Dear Guest, Thank you for sharing your positive experience at Extended Stay America and highlighting our clean and comfortable accommodations. We are delighted to know that your stay met your expectations, as our team works hard to provide well-maintained rooms, a peaceful atmosphere, and friendly service for every guest. Your appreciation motivates us to continue delivering consistent quality, and we are truly grateful for your kind words. We’re pleased to know you enjoyed a relaxing stay, and we will be happy to welcome yo... read more

Business response:

Dear Guest, Thank you for sharing your experience at Extended Stay America. We are pleased to hear that you found your room very clean, nicely furnished, and enjoyed the walk-in shower and TV access. It is also wonderful to know our staff was polite and helpful, as we strive to provide exceptional service. We sincerely apologize for the concerns you mentioned regarding the taste of city water and the overly ripe fruit on the breakfast bar. Your feedback is valuable, and we will address these issues promptly to ensure an impr... read more

Business response:

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our property simple, super clean, and appreciated the hot showers and comfortable bed. Our team at Extended Stay America works hard to ensure every guest enjoys a pleasant and hassle-free stay, and your comments reaffirm their dedication. It is wonderful to know that your experience was positive enough for you to consider staying with us again. We look forward to welcoming you back and continuing to provide a clean, comfortable, and enjoyab... read more