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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this place Terrible experience ever
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations. Your business is greatly valued, and we appreciate you as our guest. We regret any shortcomings in your experience and look forward to the opportunity to demonstrate the level of hospitality we strive to provide. Sincerely,Hotel Management
You guys have to improve your staff, they don’t know anything about customer service! They are not polite at all!
Business response:
Dear Emily, Thank you for sharing your feedback. We take all guest comments seriously and are committed to delivering the best possible experience. We understand the importance of a warm and professional atmosphere, and we’ll continue to focus on enhancing our service. Your insights are valuable as we strive to create a welcoming environment for all of our guests. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Convenient hotel fairly close to the airport We stayed here for one night as a family of six. The room was spacious enough and had a small kitchen. Couple of things we were a bit disappointed with: 1) The kitchen didn't have anything in it so it was kind of pointless. No cups, plates, bowls, silverware, cleaning supplies. Nothing... 2) The pool was closed. Seemed like it wasn't just for cleaning. With four kids, we were expecting the pool to be open so that was a bummer.
Business response:
Dear Josh, We are pleased to hear you enjoyed your time at Extended Stay America! It is always nice to receive praise from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to enhance our services and appreciate your valuable feedback. Thank you for taking the time to share about your time with us.We look forward to seeing you and your family again soon!Sincerely,Hotel Management
Lack of amenities, pool was closed, no outdoor seating, breakfast included was so disappointing-nothing but granola bar, no water station, no water/ice bucket in room, no coffee station in room, and front desk receptionist was missing most of the time. Staff was not friendly and we felt like we were a burden instead of a guest
Business response:
Dear Courtney, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Reservation states pool Is open and has been closed for over a year. Breakfast was never available and limited. Certain staff were very rude just because. Limited utensils
Business response:
Dear Denise, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed your stay overall. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
No breakfast as advertised no creamer for cofee poor service
Business response:
Dear Jason, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Le faltan cosas y alberca, estaba cerrada a
Business response:
Dear Lorena, Thank you for taking the time to share your feedback. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Subpar Room was dirty, crumbs in the sofa bed from previous guest, mattress cover was stained with pee stains. Service desk woman was rude and no where on website said anything about a deposit nor were there signs anywhere stating there is a $100 deposit.
Business response:
Dear Amber, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.7 star rating with 3,393 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.