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Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
- Hotels
- Miami, FL
About this business
Location details
7750 NW 25th St., Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
-no housekeeping - breakfast free, but really bad, baaaad - ugly shower -hard towels -smelly room -vending machines not working -airplane noise
Business response:
Thank you for sharing your review with us. Please accept our sincerest apologies for the problems you encountered in your room. We are working with our housekeeping staff to make sure all procedures are being followed, so the issues you encountered are not repeated. We also appreciate you letting us know about the vending machine. We take these comments very seriously and use them to improve our guest experience. We hope you will give us another the next time you visit our area. Sincerely, Hotel Management
Run down place with minimal service. This place isoverpruce for what you get. Our room was smelly and did not have any cooking equipment/ dishes in there. The breakfast was a joke. Overall a big disappointment. Miami definitely will not be on my list to visit for a long time.
Business response:
Thomas, thank you for staying at our hotel. We are sorry for the odor you encountered in your room. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We also apologize you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. Your comments about the breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would ... read more
First of all, I arrived and the person at the front desk was a man who was kind of rude. Then I am paying for the room and he said my card didn’t go through ? And I had seen a big fat APPROVED sign on the credit card machine ?? Weird..so then my husband and I get one key to the room when we always get 2 keys at other hotels..as I am walking to the elevator to go up to the room we saw blood spots on the floor and i thought maybe someone just cut themselves with something. But multiple employees walked right by it and didnt ev... read more
Business response:
Cynthia, thank you for the detailed review. we are sorry for the inconvenience caused at the time of check-in and regret the cleanliness issue you encountered. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our service moving forward. Also, your feedback about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. Please know, we have a full-size refrigerator which includes ice trays for your convenie... read more
Check in process is horrible , they don't accept cash and you have to pay for wifi other hotels WiFi is free.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had at the time of check-in and that you were disappointed with our payment policy. We also want you to know wifi is available at our hotel and is free of charge. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
we stayed 3 days and 2 nights. No room service. They said there is no room service available. kitchen vessels are not clean. Free parking is available. Shuttle only available to airport on request. no free shuttle to any where else. Break fast is not actual break fast we thought, very less options to choose and some are not clean. Front desk people are helpful and guide. We need to take our trash and keep in trash room available every floor. Basically there is no maintenance service. all are self service. so if you have car ... read more
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We are also sorry our selections at our complimentary grab-and-go breakfast did not live ... read more
If you count a super loud highway all day and night that is a special view I guess. There was a ticking all night long in the room also. If the hotel is going to be that close to the road maybe they should have thicker windows so it cancels more of the sound out. It was terrible we left at 3 in the morning cause we couldn’t take it anymore
Business response:
Thank you for evaluating your recent stay with us. We are sorry about the noise issues you encountered from the highway. Our front desk is available to resolve issues such as this, so we would have been happy to place you in another room on the quieter side of the building. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street has a 3.8 star rating with 3,394 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street is open now. It will close tomorrow at 12:00 a.m.