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Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South
- Hotels
- Miami, FL
About this business
Location details
8655 NW 21st Terrace, Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Nothing Nothing it was not accommodating to my need i had surgery and could not walk down stairs the elevator was not working the 2nd day
Business response:
Dear sandra, We genuinely appreciate your review of our hotel and are deeply sorry for the inconvenience caused by the elevator issues. Thank you for bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. Once again, we are sorry for the inconvenience caused. We anticipate your return, affording us the opportunity to deliver an enhanced experience. Sincerely, Hotel Management
I never go back No wifi no house keeping not enough towels the bathtub dirty and old not enough soap the mattress so uncomfortable the towels smell bad its raining the water come inside the room by the “seal window “ The location
Business response:
Dear ORDONEZ, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please note that our housekeeping service is provided for guests staying more than eight nights to respect their privacy, but it can be arranged for a minimal fee upon request. Rest assured that we are committed to addressing these issues and taking appropriate measures to ensure an en... read more
Disappointing
Fair Funcionários mal humorados e mal cheiro no quarto Cama confortável
Business response:
Dear Rayka, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit. Sincerely, HotelManagement
Fair Only one elevator worked , they refused to give me two keys unless my husband gave his ID as well. Front desk was very rude upon check in. Parking lot was packed , hard to find somewhere to park. Overall a bad experience Location
Business response:
Dear Shontia, We regret any disappointment you may have encountered during your stay. Delivering exceptional customer service to all our guests is paramount and a source of pride. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future. Sincerely, Hotel Management
Fair The smell in some floors, trash under the elevator give me a bad vibe.
Business response:
Dear Heidi, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this matter to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve... read more
Disappointing
Poor
No-frills acommodation with uncomfortable bed and zero extra facilities, but very clean and ample. The hotel facilities are inexistent. There are only 2 sofas in reception. Breakfast is just a coffee station with some muffins. It's very disappointing. Cleanliness
Business response:
Dear Julio, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South has a 3.8 star rating with 2,594 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South is open now. It will close tomorrow at 12:00 a.m.