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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Poor cinco personas y la cama de la quinta persona no estuvo lista. Todo el pasillo absolutamente sucio. El último día sin ascensor bajar las maletas por las gradas, fatal. El desayuno pésimo. No me gusto para nada
Business response:
Dear PATRICIA, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments regarding the cleanliness, the bed setup, and the breakfast will be shared with the relevant team. While we strive to provide a comfortable stay, we understand that we fell short of your expectations. Your input helps us improve, and we hope you will consider giving us another opportunity to provide a more satisfactory experience in the future. Thank you for sharing your concerns. Sincerely, Hotel Ma... read more
Bad Las instalaciones y el tipo de personas que se hospedan. Permiten mascotas eso es una locura parece un zoologico Solo la atención del personal. Muy amables
Business response:
Dear Libia, Thank you for choosing our hotel and posting your review. While we are pleased that you loved our associate's hospitable service, we apologize for any concerns you had about the facilities and the presence of pets. We aim to accommodate a diverse range of guests and their needs, including those with pets. Your comments are noted, and we'll strive to ensure a comfortable and enjoyable environment for all our guests in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to meet your... read more
Worst experience Its moldy, bad staff, worse customer service, and also rasist Nothing its stayable thats all
Business response:
Dear Abiann, Please accept our apologies, as we never mean to disappoint our guests in any way. Our promise to our guests includes a commitment to providing clean and well-maintained suites, and we are very sorry that did not happen when you were here. Moreover, we sincerely apologize that our team fell short of providing the excellent service we strive for daily. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gend... read more
Bad Mal todo NADA
Business response:
Dear Mario, Thank you for choosing to stay with us. We would like to apologize for the unpleasant experience you had during your stay at our hotel. We strive to offer exceptional hospitality to all our guests, and we are sorry that we did not meet your expectations. We appreciate your valuable feedback and would like to assure you that we will do everything in our power to address the issues you encountered and ensure that they do not occur again. We value your patronage and sincerely hope you will give us another chance to ... read more
Bad Ants all in room had to be moved to 3 different rooms. The smell of marijuana was awful. Guests services said it was because they smoke it out front and then comes inside. Way too strong of smell on 3 Rd floor to be that. The smell was awful Service at check in
Business response:
Dear c.rook, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service you received upon check-in, we apologize for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. Moreover, we apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for being unable to accommodate you ... read more
Fair
Vraiment médiocre. •Le petit déjeuner devait fermé à 9h30. A 8h30 il restait 2 muffins. On demande d'en rajouter car c'est vide et ils disent qu'il y a tout. A 8h45 ils ont fermé et ne nouveaux clients sont arrivés sans pouvoir même prendre un café qui était plus de l'eau sans rien. •Il n y avait pas les draps pour le 3eme lit, c'est nous qui avons dû aller les chercher. •Il n'y avait aucun couvert à disposition. •Le canapé lit, le matelas était tellement usé qu'il n'y avait plus de mousse, on sentait tout les ressorts et le... read more
Business response:
Dear Axel, We are disheartened to see your comment as this is far from what we want our guests to experience. It's clear that we fell short of our usual standards, and we apologize for the inconveniences you encountered during your stay. We take your comments seriously and will address these issues to ensure improvements in our breakfast service and bedding quality. We would welcome the opportunity to provide you with a better experience should you give us another chance. Thank you for your understanding, and we wish you saf... read more
No me gusto para nada el hotel, El sillón cama era un desastre, el colchón muy finito, tuvimos que pedir sábanas, todo. El sillón cama era un desastre, el colchón muy finito, tuvimos que pedir sábanas, todo. El desayuno es una mentira, había solo café, yogur, unas barras de cereal y muffins en un salón que tenía solo una mesada con 4 banquetas Nada
Business response:
Dear Josefina, We apologize for the issues you encountered during your stay, especially with the sofa bed and breakfast offerings. Your feedback is valuable, and we will use it to make improvements to our amenities and services. Please know that your comfort is important to us, and we regret falling short of your expectations. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 2,739 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.