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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Regular a mala. El desayuno muy pobre. La atención en conserjería, muy poco amable, como si se quisieran sacar al huésped de encima (respuestas en un tono de voz elevado y descortés, a veces). Faltaban algunos elementos en la cocina: tostadora, cafetera. Vasos, platos y cubiertos hay que pedirlos, pero están sujetos "a disponibilidad". Podría no haber. El hotel está en una zona muy aislada de la ciudad, La habitación. La cercanía al aeropuerto.
Business response:
Dear Sergio Eduardo, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and welcoming environment for our guests is our top priority, and it is disheartening to read that we fell short of your expectations in several areas. Your feedback regarding the breakfast, concierge service, and kitchen amenities has been duly noted, and we will share these issues to ensure a more pleasant experience for our future guests. We appreciate you bringing these matters to our attent... read more
Bad
Apesar do bom atendimento de ambas às recepcionistas, a limpeza do hotel deixou a desejar. Corredor extremamente mal asp
Business response:
Dear Kreusch, Thank you for sharing feedback about your recent stay. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we apologize for any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. On the positive side, we appreciate you complimenting our service. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. Si... read more
Disappointing
Fair
Muy mal el personal pésimo y ni q hablar de la maneger pésimos todos Nada Nada todo mal ni la picina estaba funcionando
Business response:
Dear Mayra, Thank you for choosing to stay with us and for taking the time to share your feedback. Our top priority is to provide exceptional experiences in all aspects of your stay. We are deeply sorry that we fell short of meeting your expectations and for any service issues that may have impacted your visit. This is not acceptable nor typical of our standards, and we will investigate the matter to ensure it does not happen again. We hope to have another opportunity to welcome you back and provide you with the outstanding ... read more
Disappointment The breakfast was horrible and was significantly lacking. The late night and morning crew who assisted us tried but were more interested in their own conversations and tasks than assisting us. Very little understandable English was spoken and hard to understand the extra charges they were being added as a temporary hold until checkout. It took a while before anyone would let us in the hotel as we arrived very late due to a delayed flight. Shuttle from the airport would have been nice but was only offered minim... read more
Business response:
Dear Kimberly, Thank you for letting us know about your stay with us during your recent cruise vacation. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to enhance our guest experience. While... read more
Hotel el engaño No tenía desayuno después que me vendieron la estadía con desayuno, lo que daban era merienda y café sin leche. Ah, y no limpian ni sacan la basura. La ubicación
Business response:
Dear Amneris, Thank you for being our guest and for taking the time to give us your feedback. We apologize for failing to inform you about our housekeeping services during check-in and an unsatisfactory breakfast option. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Your feedback has been communicated to our relevant departments for further review and improvement, and we welcome the opportun... read more
Appalling. I would avoid Staff member on arrival was unfriendly. After 1hr waiting for the shuttle bus and getting a taxi, we are informed they’re not currently running the shuttle bus, pool also temporarily out of service, the two reasons I booked this hotel. Nothing fresh for breakfast. If you arrive after 6:30am don’t expect yogurts. The room smells shockingly musty every-time you walk. Key cars stops working randomly so have to return to reception. No one is ever at reception and they have no bell so you have to be confi... read more
Business response:
Dear Louise, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate the opportunity... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,102 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.