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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Beware! Pool is closed. No extra pillows or bedding for the pull out couch. We asked for some and she said she didn’t have any. Smelt like skunk throughout is the words from my kids. There were random people walking through the halls at all hours of the night and some were trying to get into the building that weren’t paying guests. Vending machines didn’t work either. Lady that checked us in was rude and acted as if we were a bother to her because we were staying there. Lucky we only stayed one night to get on a cruise the n... read more
Business response:
Dear Holland, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We are sorry for the disappointme... read more
Podría haber sido mejor con poco mas En la.habotacion no había cubiertos , tasas , vasos, ollas ni nada. Si no tuviera cocina seroa lo mismo. La pileta fuera de servicio, el desayuno muy pobre Colchón, camas y sabanas
Business response:
Dear Horacio, We apologize for the inconvenience you experienced during your stay. Providing a comfortable and well-equipped room is important to us, and we regret that we fell short of your expectations in this regard. Your feedback regarding the lack of amenities in your room will be addressed with our housekeeping team to ensure future guests have everything they need for a pleasant stay. Additionally, we apologize for any disappointment regarding the pool closure and breakfast offerings. Your feedback is valuable, and we... read more
Terribile. State alla larga. Tutto Nulla.
Business response:
Dear Antonio, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Bad Que no me devolvieron el depósito de los 100$
Business response:
Dear Yasmily, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
NO VOLVERIA que no limpiaran la habitacion nunca. disque lo hacen a los 5 dias recien. imaginense. y no m gusto que nunca habia alguien q te ayude con alguna consulta desayuno basico. cafe, cupcakes,leche.. todo el hotel huele a marihuana. una empleada nueva a una q estaban capacitando. muy grosera y fuera d lugar con sus comentarios.
Business response:
Dear JULIANA, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in... read more
It was ok I expected more for the price. I did not like that the bathroom looked unkept. The bathtub looked terrible, they did not offer many options for soap or hair product. Did not have a hair dryer. I was expecting at least a complementary coffee maker but had nothing. I liked the ladies at the front desk. They were very helpful and attentive. They explain everything and gave me the rules of the place.
Business response:
Dear Ruth, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we apologize that your room lacked the desired amenities and the bathroom was not up to par with our cleanliness standards. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We have addressed these concerns with our concerned team and will use them to enhanc... read more
Poor
Terrible. I should know, I own my own hotels & would be alarmed if this was mine. Greeting. Room not clean. Soap from last client in sink. Given disabled room, booked king. Told no other room available. Noises all night. Walls so think I could hear the next room snoring. Bed too small & uncomfortable. Pillows like air. Bath towels small and old. Amenities in room zero. Breakfast shocking. Dirty hallways, carpets need a good clean. No one cares. Lack of staff. Deposit $100 hold in case of damage. Terrible hotel. A rip off. No... read more
Business response:
Dear Robert, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better expe... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,078 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.