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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won’t stay there again The bedding was not clean, there was hair all over them. The bathroom was not clean either. Breakfast was some prepackaged muffins, nothing else.
Business response:
Dear Krystal, We are very sorry for any stress caused to you while with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always available to help you. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city. Sincerely, Hotel ... read more
Very Poor El olor de la habitación. Booking dice que no cobra por adelantado pero es mentira te cobra antes. Booking dice que tiene desayuno pero es mentira no tiene desayuno. No recomiendo para nada quedarse acá. Este lugar es una ESTAFA de Booking.
Business response:
Dear Juan, We're sorry to hear about your experience and any confusion regarding the booking process and amenities. We strive to provide accurate information and apologize for any discrepancies. Your feedback is valuable, and we'll work to address these concerns internally. We regret that the room smell and breakfast availability did not meet your expectations. We appreciate your feedback and will use it to improve our services. Thank you for sharing your experience, and we hope to have the opportunity to better serve you in... read more
regretful The staff were rude and my room was not clean.
Business response:
Dear Kelly, We regret to hear about your experience and appreciate your feedback. Providing a positive and welcoming environment is our top priority, and we sincerely apologize if our staff fell short of your expectations. We take your comments seriously and will address them internally to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope you give us another opportunity to exceed your expectations in the future. Sincerely, Hotel Management
Solo para dormir e ir al aeropuerto. Solicitamos una habitación con dos camas queen y sofá cama. Nos dieron una habitación con dos camas tamaño full por lo que dormimos fatal, y al ir al desayuno la sorpresa fue, NO HAY DESAYUNO, solo cafe, muffins y naranjas. Ni siquiera unos cereales con leche para mis hijos… Hay una máquina para jugos que tienes que pagar. Además la limpieza y el estado de las habitaciones no es el mejor. Por último, llegamos después de las 11 de la noche y la puerta estaba cerrada, te dicen que llames po... read more
Business response:
Dear Ruben, We sincerely apologize for the issues you experienced during your stay. It's disheartening to hear about the challenges with your room type and sleep quality and the disappointment regarding our complimentary grab-and-go breakfast. Further, we're sorry for the delays you encountered during your late-night arrival. We genuinely regret falling short of your expectations. Your feedback is invaluable, and we will address these concerns to enhance our guest satisfaction moving forward. We hope you will allow us the op... read more
PESIMO Reservo una habitación con cama doble y un sofacama (íbamos con mi esposa e hijo que tiene 19 años) y al check in, nos dieron una habitación solamente con una cama doble. Al hacer el reclamo, lo que me indican es que debo pagar por un adicional, cuando la reserva decía claramente que éramos 3 personas y las condiciones que se describían de la habitación era para los 3. Al final y ya cansados del viaje pague porque habíamos llegado a la madrugada. NO RECOMIENDO ESTE HOTEL NI PARA UNA NOCHE. PESIMO EN TODO. DESAYUNO QUE... read more
Business response:
Dear Alexander, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when st... read more
Actually bad because the attention was poor. The offer that they show up, said breakfast, but I think was robbed; as they had only coffee, cupcake, cereals without milk and that it’s???
Business response:
Dear Alejandro, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more enjoyable stay. Sincerely, Hotel Management
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Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,078 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.