Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Jessica, We're sorry to see your comments about the issue with the smell in the hallways. Our housekeeping team usually does a great job maintaining a clean and fresh environment; however, we apologize for any oversight during your stay. Your comfort is our top priority, and we will address this to ensure a more pleasant experience for our guests. We are glad to know that our location worked well for you, and we hope you will return for a much enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Angel, Thank you for sharing your feedback. We appreciate your positive note about the hotel's proximity to the airport. However, we sincerely apologize for the inconveniences you experienced during your stay, including noise disturbances, issues with breakfast, Wi-Fi difficulties, and the outdated TV system. Your comments are invaluable, and we assure you that we will address these concerns to improve the overall guest experience. Thank you for bringing this matter to our attention, and we hope you will consider giving... read more

Business response:

Dear Maria, Please accept our apologies for the issues you experienced during your recent stay with us. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to disappoint our guests; we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a ... read more

Business response:

Dear Carlos J, Thank you for providing feedback. We are sorry for the bed concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Our front desk team is always there to help you. Please allow us to improve this on your next visit. Sincerely, Hotel Management 

Business response:

Dear Leonardo, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, we regret if you found our front desk team not helpful to your needs, and we will work in this area for improvement. Considering our perfect location near Mia Airport, please return on your next visit to the ... read more

Business response:

Dear Michele, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt on finding the pool closed. We will take this up with the appropriate individuals to improve going forward. Safety and security are of utmost importance to us. On the other side, we are happy that you were pleased with the front desk team and enjoyed our locatio... read more

Business response:

Dear missa, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our staff members are committed to providing quality hospitality; therefore, we are disappointed that this was not your experience. Our housekeeping team is already at work checking the room you were allotted. Further, we regret the noise issues that you mentioned. Our front desk team can handle such issues and improve your time with us. We hope you will give us another try the next time you are in the city. Si... read more