Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Franck, Thank you for your feedback. We’re pleased to hear that you found our staff friendly, as guest service is our priority. We apologize if some of the equipment appeared aged and cleanliness did not meet expectations. We are actively working on maintenance and housekeeping improvements. Regarding breakfast, we currently offer a grab-and-go selection, and we appreciate your input as we explore ways to enhance it. Your experience matters, and we hope to welcome you back for a better stay. Sincerely, Hotel Management 

Business response:

Dear Sandy, We apologize for the trouble with your reservation. We understand how frustrating this can be, and we want to explain that rates may differ across booking sites due to factors like timing, availability, and current promotions. It is never our intention to inconvenience our guests, and we continually strive to enhance the overall guest experience. Thank you once again for sharing your feedback. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely,... read more

Business response:

Dear Dean, Thank you for sharing your experience with us. We truly apologize for the inconvenience with your reservation and the challenges you faced in finding alternative accommodations. We understand how frustrating this situation must have been, especially after a long day of travel. We deeply regret that we were unable to provide you with the service and comfort you expected, and we hope you will consider staying with us again, giving us the opportunity to offer a more positive experience. Sincerely, Hotel Management 

Business response:

Dear Charles, Thank you for sharing your valuable feedback with us. We are pleased to learn that our room and location met your expectations. However, we would like to sincerely apologize for any inconvenience you faced during your stay. We understand that the closure of the pool and the breakfast offerings did not fulfill your expectations, and we genuinely appreciate your insights on these matters. Rest assured, we recognize the importance of these amenities, and we will take your comments into consideration as we strive t... read more

Business response:

Dear Guest, We are sorry to hear your stay didn’t meet expectations, and we understand how frustrating these issues must have been. We regret the delay at check-in and any inconvenience caused by the maintenance concerns. We also regret your disappointment with some amenities not being available during your visit, and we recognize the importance of clear communication and a seamless experience. Your feedback is invaluable, and we’re actively working to improve these aspects. We truly appreciate you choosing to stay with us a... read more

Business response:

Dear antonio, We apologize if our check-in process caused any frustration. As part of our security and verification procedures, we require valid identification from all guests, ensuring a safe and comfortable environment for everyone. We understand your concerns and appreciate your input. Our team is committed to providing professional service and will review any issues to improve guest experiences. We appreciate your visit and hope to welcome you back for a better stay. Sincerely, Hotel Management 

Business response:

Dear Shmulik, We’re sorry to hear that your experience did not meet expectations. Our team strives to provide a welcoming and helpful environment, and we regret if you felt otherwise. We appreciate your input and will address any service concerns with our staff to ensure a better experience for future guests. Your comfort is important to us, and we hope to have the opportunity to serve you better in the future. We look forward to welcoming you back. Sincerely, Hotel Management