Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Emmerich, Thank you for your honest feedback. We sincerely apologize for the disappointing experience you had with breakfast during your stay. We understand how important it is to start your day with a satisfying meal, and we regret that the breakfast offering did not meet your expectations. We also apologize for the lack of assistance from our staff in addressing your concerns. Your comments about the breakfast options and service are valuable to us, and we will share them appropriately. We hope to have the opportunity... read more

Business response:

Dear Jacqueline, Thank you for being a valued guest and for posting your comments. We are happy to hear you enjoyed our convenient location; however, we are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available a... read more

Business response:

Dear Mauricio, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize for not meeting your expectations in this regard. We are currently reviewing our housekeeping services to ensure we maintain the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Luis, Thank you for taking the time to share your experience. We are deeply sorry to hear about the issues you faced during your stay, and we truly regret that your experience was so far from what we aim to provide. What you’ve described is unacceptable, and we will be investigating these matters immediately to ensure that future guests do not encounter similar issues. We understand how frustrating this must have been, and we apologize for any discomfort caused. Please know that we are taking your feedback seriously and... read more

Business response:

Dear HAYIM, Thank you for sharing your review. We sincerely apologize for the experience you encountered and appreciate your feedback. Your insights have been noted and will be communicated to the appropriate team. We value your understanding and hope to have the opportunity to welcome you back in the future, so we can provide you with the exemplary experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Andrea, Thank you for sharing your feedback. We regret that certain aspects of your stay did not meet expectations. Cleanliness and well-maintained facilities are important to us, and we apologize if we fell short in these areas. Your comments will be shared with our team to ensure improvements. We appreciate your time and hope to welcome you back for a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Julia, Thank you for sharing your experience. We sincerely apologize for the inconveniences you encountered, from cleanliness concerns to maintenance issues. Your feedback is important, and we will address these matters with our team to ensure improvements. We regret that your stay did not meet expectations and appreciate your patience. We are committed to providing a better experience and hope you will consider giving us another chance in the future. Sincerely, Hotel Management