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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Poor
Bad
Fair Dirty Quick to airport
Dissatisfied Where do I start, first the sofa bed had no bedding so I had to go to the front desk and ask for bedding which they had. They handed me the bedding, so I had to make the bed up. Second no pillows for the sofa bed, which when asked at the front desk she went and looked and when she returned with no pillows and told me sorry they have no extra pillows. Third when we got to the room and stared to take our showers, one wash rag for four people, agin down to the front desk to get more wash rags. I made this reservati... read more
I’ll never return. The staff were mean. That made the stay terrible. There’s no public bathroom if you’re waiting to be checked in. There’s no WiFi for you to use while waiting and as soon as you hand them your room card, you’re logged out. The workers are the worst. Attitude galore. I liked nothing.
Business response:
DearChamari, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently; therefore, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. Sincerely, Hotel Management
Bad I do no recommend
Horrible See above No food for breakfast. How cheap. No pool for an extended period of time. No bedding when i paid for 4 adults...seriously...3 chairs in the breakfast area...seriously...tried to charge me extra for arriving before 3 pm when i was in the hotel for less than 12 hours...
Business response:
DearJeffrey, We deeply regret the distressing experience you had with us. It's concerning to learn about the issues you encountered during your stay with us. This is not the level of service we strive to provide, and we apologize for the inconvenience and frustration this caused you. Also, we regret not meeting your expectations regarding our early check-in fee. We apologize if there was any miscommunication on our part. Your feedback will be escalated to the appropriate departments to ensure these issues are addressed and p... read more
poor service, overpriced, lack of food, over promise, under deliver....horrid.... there was a serious and deliberate lack of food for breakfast...horrible. The room did not have the blankets and sheets even though I paid for 4 adults and they were clearly listed. They wanted to charge me extra for an early check in...seriously? The pools was closed. This was a very low quality, cheaply run hotel which I will NEVER do again. location
Business response:
Dear Jeffrey, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Disappointing El trato de las manager, mucha prepotencia, mintiendo respecto al dinero pagado y por pagar La zona, las instalaciones
Business response:
Dear Rodriguez, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.6 star rating with 2,753 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.