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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Me gusta la cercanía con los lugares más turísticos de Miami El desayuno, el servicio a la habitación no es bueno La cercanía con el aeropuerto, y con los lugares más turísticos de Miami
Business response:
Dear Esteban, Thank you for being our guest, and we appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
Very Poor
Ужасно Всё написал в комментарии выше. Завтрака как такового нет, в номерах убирается раз в неделю, в постели клещи. Худший отель в моей жизни.
Business response:
Dear Oleksandr, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Also, please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to o... read more
Very Poor I came from NJ via flight and just for sleep, but the hotel looks like a homeless shelter and breakfast included ( only muffins) 🤣 I don't why they keep muffins too , they shouldn't keep anything because homeless shelter and they charged me for night $133.00 N/A
Business response:
Dear Derik, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve. Sincerely, Hotel Management
Bad
Fair
The room was not as expected. Kitchen had no basic things in the suite. No hairdryer Smelly; no one at front desk to service at 10pm. Had to call all the time Location
Business response:
Dear Norma, Thank you for sharing your feedback regarding your recent experience with us. We sincerely regret that certain aspects of your stay did not meet your expectations, and we apologize for any inconvenience this may have caused. In our commitment to maintaining a clean and comfortable environment for all guests, we store dishware at the front desk and are more than willing to deliver it to your suite upon request. Please rest assured that your comments will be communicated to our team and utilized to enhance our serv... read more
Nula gestión al cliente El servicio al cliente es Lo PEOR en este hotel. El personal nada atento. Se me quedaron unos zapatos nuevos y un coche de bebé. Al regresar a mi país (solo 2 días después) me comuniqué para confirmar que allí estuvieran los artículos que se me habían quedado, y una chica Gisela me confirmó que SI estaban, pero no podía ayudarme de ninguna manera para hacérmelos llegar, que yo debía enviar a alguien personalmente a recogerlos, ( cosa que es bien difícil desde otro país), sin embargo dos días después l... read more
Business response:
Dear DEISY, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Fair
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.6 star rating with 2,753 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.