Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear LaShanda, We are glad to hear that your overall stay was pleasant and that our team was helpful during your visit. It is also good to know that the breakfast was beneficial for your needs. However, we understand your concerns regarding the condition of the room and the disappointment about the pool not being available, especially since it was one of the reasons for your booking. Your feedback regarding cleanliness and communication has been noted and shared with the team. Thank you for taking the time to share your expe... read more

Business response:

Dear Laura, We aim to provide a comfortable stay for all our guests. However, we are sorry about the concerns you mentioned regarding the room condition and the comfort of the sofa sleeper. Cleanliness and proper room setup are important, and your feedback helps highlight areas that need attention. On a positive note, we are glad to hear that your check-in and check-out process was efficient. We appreciate you sharing your experience and would welcome the opportunity to provide you with a more restful stay in the future. Sin... read more

Business response:

Dear Lizano, We regret that your experience did not meet expectations, as providing a comfortable and positive stay is very important to us. Your concerns are taken seriously and will be shared with our team to ensure improvements moving forward. We would appreciate the opportunity to welcome you back and provide a much better experience. Sincerely, Hotel Management 

Business response:

Dear Laura, We apologize that the condition of the room did not meet expectations, including the issue you encountered. Please know that we have a dedicated pest control program in place, and our team works diligently to maintain cleanliness throughout the property to ensure a comfortable environment for all guests. Your feedback has been shared with our team to reinforce these measures. On a positive note, we are grateful for the efficient and convenient nature of the check-in and check-out process, and we hope to provide a... read more

Business response:

Dear Hans, We regret that the room provided was not as expected and understand how frustrating that must have been. We are also sorry that the service did not feel welcoming, as our team strives to provide a respectful and positive experience. Your comments regarding the breakfast setup are appreciated and will help us look at ways to improve comfort and convenience in that area. We truly value your input and would appreciate the opportunity to welcome you back for a much better stay. Sincerely, Hotel Management 

Business response:

Dear Sebastián, We sincerely apologize for the disappointing experience you had during your stay and understand how frustrating it must have been. The concerns you shared regarding cleanliness, service, and overall conditions do not reflect the standards we strive to provide. While some amenities and offerings may vary, we recognize that your expectations were not met, and we regret the inconvenience caused. Your feedback is very important to us, and we are reviewing our housekeeping, maintenance, and guest services to impro... read more

Business response:

Dear BARBARA, We regret that many aspects of your stay did not meet expectations. Our accommodations are designed with essential features, and certain amenities, such as kitchen items, are available upon request. We regret if this was not communicated clearly during your stay, as our goal is to provide convenience and comfort for every guest. We would welcome the opportunity to provide a more positive, well-managed experience should your travel plans bring you back. Sincerely, Hotel Management 

Business response:

Dear Jhonatan, Thank you for sharing your feedback. We regret that certain amenities did not align with your expectations during your stay. Your comments will be shared with our team. We appreciate you bringing this to our attention and hope you will consider visiting again for a more enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Giovanni, We regret that the grab-and-go breakfast did not meet your expectations. It is intended as a light and convenient option, and we understand it may have felt limited during your stay. Your comments are valuable, and we will share them with our team. On a positive note, we are glad that you liked our location. We hope to have the opportunity to provide a more satisfying experience on a future visit. Sincerely, Hotel Management