Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Chester, Thank you for being our guest. It is nice you had a satisfactory time here and were pleased with the warm reception. However, we are sorry for not meeting all your expectations. We will discuss this with our team as these are not what we expect from the staff. We appreciate you choosing us and look forward to welcoming you back for another memorable holiday when you are in the city again. Sincerely, Hotel Management 

Business response:

Dear Monica, Thank you for your feedback. We are glad you appreciated the convenient location near the airport. However, we apologize for the accommodation not meeting your expectations regarding bedding arrangements for four guests. Your comfort is important to us, and we will review our room configurations to serve our guests' needs better. We appreciate your insights and hope to provide a more satisfactory experience. Sincerely, Hotel Management 

Business response:

Dear Christian, Thank you for sharing your feedback following your recent stay at our hotel. We aim to provide exceptional service and great amenities to all our guests. Therefore, we sincerely regret any shortcomings in meeting your expectations and apologize for any disappointment caused. We will share your valuable feedback with our leadership team to better align with our guests' preferences. We respectfully request the opportunity to showcase our unwavering commitment to providing a pleasant and seamless experience duri... read more

Business response:

Dear Josiney, Thank you for choosing to stay with us. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you for bringing this to our attention. We hope you stay with us again the next time you visit our city. Sincerely, Hotel Management 

Business response:

Dear Tamames, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We greatly appreciate your input. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Leonard, Thank you for choosing to stay with us. We apologize for any inconvenience during your breakfast experience. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. We will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you for bringing this to our attention. We hope you stay with us again the next time you visit our city. Sincerely, Hotel Management 

Business response:

Dear Keshona, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience clean and comfortable accommodations. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of your return, allowing us the ... read more