Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Valera, We are dedicated to providing clean, well-maintained accommodation for our guests, and we sincerely apologize for the concerns you raised regarding the sofa bed and overall cleanliness, as they do not reflect the standards we are committed to maintaining. Please know that we have a dedicated pest control program in place, and our team works diligently to maintain cleanliness throughout the property to ensure a comfortable environment for all guests. Your feedback is being taken seriously and will be reviewed tho... read more

Business response:

Dear Joe, Thank you for sharing your feedback. We’re glad the convenient location contributed positively to your stay. We appreciate your observations regarding the exterior, as they help highlight areas where guest experiences can be enhanced. Feedback like yours is valuable in guiding improvements and ensuring future visits are even more enjoyable. We hope that on your next stay, you are able to fully enjoy the surroundings and have a comfortable, welcoming experience throughout your visit. Your input is appreciated, and w... read more

Business response:

Dear ADENI, We’re sorry to hear that your stay did not meet expectations, particularly regarding the amenities and breakfast options. We understand how important a comfortable sleeping arrangement and satisfying morning offerings are, especially for families. While our location near the airport provides convenience for travelers. Guest feedback like yours is valuable and has been shared with our team to help improve comfort and service. We appreciate you bringing these concerns to our attention and hope for the opportunity t... read more

Business response:

Dear Jessy, Thank you for sharing your detailed feedback. We’re glad our location and pricing were convenient for your stay, and we understand how important a well-equipped space is, especially for families. Additional kitchen items, along with linens and toiletries, are available upon request at the front desk, and our team is always happy to assist. We also appreciate your comments regarding noise and common areas, as guest input helps us evaluate ways to enhance the overall experience. We hope to have the opportunity to p... read more

Business response:

Dear Clarissa, Thank you for bringing this matter to our attention. We understand how important it is for accommodations to match expectations, particularly when plans are made for multiple guests. We also recognize the value of clear communication. Your feedback has been noted and is appreciated, as it helps guide ongoing efforts to enhance the overall guest experience. We value your patience and perspective and hope that a future visit allows us the opportunity to provide a more seamless and reassuring stay. Sincerely, Hot... read more

Business response:

Dear Emil, We understand how challenging it can be when payment expectations differ from what was anticipated, and we regret that this situation caused frustration during your visit. Your feedback regarding the morning offerings has been carefully noted, as ease and peace of mind are important parts of the guest experience. Inputs such as yours are valuable in guiding future considerations. We appreciate your candor and hope that, should your travels bring you back, your experience will feel more seamless and reassuring. Sin... read more