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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair LOUD fans in rooms that cannot be switched off, and hotel generally nmaintenance. Tidy up and bit of maint. Location is easy to get to, and only $10-15 Uber from Airport (no hotel shuttle bus). Our first room had the toilet flush water running non stop, so changed us to 2 other rooms on separate floors - thank you VERY much to the receptionist :) Unfortunately both of those rooms had a fan running from lounge area into the bedroom (as no AC in the bedroom), so bring ear plugs as the fans are VERY loud, and cannot be swi... read more
Business response:
Dear Lioba, Thank you for sharing your detailed impressions. We are pleased to know the arrival process was convenient and that our front desk associate assisted you promptly with alternative accommodations. We regret, however, that noise and general upkeep concerns affected your overall comfort. These matters are important to us, and your observations have been addressed to the appropriate teams for improvement. While some elements met expectations, we understand that consistency and condition are essential to a restful vis... read more
Bad The place was filthy. Couldn't tell you the last time someone vacuumed the carpet. We never walk barefoot out of our rooms. My son took off his socks and shoes, walked to the bathroom and back, and his feet were black. Room service is one a week if you Stay more than one day. You have to take your towels to the front to get new ones. They have a pool, but hasn't been open in approx 6 months due to licensing issues. For how much it cost, I wouldn't not stay here again. I'm not high class nor fancy, but this place is nasty... read more
Business response:
Dear Janet, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are very disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We are also sorry for the inconvenience you had with the pool area. We hope this unfortunate situation will not prevent yo... read more
Fair Śniadanie bardzo nędzne, trudno było się dogadać z personelem przy recepcji pani pozwoliła nam zrovic check out godzinę później ponieważ bardzo późno przyjechaliśmy
Business response:
Dear Dorota, Thank you for sharing your experience. We appreciate you recognizing the courtesy extended upon your arrival, as guest comfort remains a priority for us. At the same time, we regret to learn that certain aspects of your visit did not meet expectations. Your remarks regarding the breakfast offering and interactions at the front desk have been noted and will be reviewed with the appropriate teams to identify opportunities for improvement. Please be assured that we take all feedback seriously, as it helps us enhanc... read more
Vergonhosa A enganação do Café da Manhã que é lamentável e o pior é que você paga por isto. E ainda me cobraram uma caução de 100 dólares para devolverem depois e a reserva já estava paga. Localização
Business response:
Dear Joel, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Moreover, we are sorry for our disappointment about the security deposit. We assure you this incidental hold gets released on our end immediately as the guests check out. We regret any miscommunication regarding this concern. We ... read more
Por una noche vale la pena La habitaciones muy feas y succionas La ubicación excelente
Business response:
Dear Sergio, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry for your disappointment with the guest rooms. We are committed to upholding a high standard of service and accommodations, and we will be sure to look into this with the relevant teams. That said, we do value your highlighting our ideal location. We hope you will give us another chance to provide you with the hosp... read more
Pra una estancia corta está bien , nada más ! El desayuno muy escaso y repetitivo , no había baño en la recepción , la piscina no servía , habían pocas mesas y sillas en el decir de afuera, no habían computadoras para uso de clientes y la habitación no tenía buena ventilación y tenía mal olor . La locación, lo cerca de las paradas de buses . El personal era sumamente amable .
Business response:
Dear Amilcar, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service and well-maintained and welcoming accommodations to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will look into the concerns you outlined with the relevant departments. With that being said, it... read more
Bad En realidad desde la persona que me atendio y el cuarto son bien cochinos los cuartos huelen a cigarrillos las personas fuman en las entradas de las puertas y en la recepción solo quieren que les des un deposito y no lo aceptan en efectivo para no devolverlo me quitaron mi deposito y me robaron no me lo,dieron y ellos solo,te dicen si no te gusta te puedes largar a otro lado son unos mal educados
Business response:
Dear Juan, We are sorry you were inconvenienced by our payment policy and the way your issues were perceived by our team. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We regret any miscommunication regarding this concern. Please note that the security deposit is released immediately on our end and may take 2 - 3 business weeks to reflect in your account. Moreover, the cleanliness issues you described w... read more
Very bad experience. Will suggest no one to book here The staff were very rude, the room service was bad, no one from the room service attended to change the wet towels.Horrible breafasf. A/C was not attached to the bedroom, rather it was attached to the living room. Nothing
Business response:
Dear Sanjit, Thank you for sharing your feedback. We regret that your experience did not meet expectations and understand how frustrating this must have been. We sincerely apologize if the details regarding our housekeeping services were not clearly communicated at check-in. Our approach is designed to support longer stays with limited interruption; however, optional service is available for a minimal charge. Fresh towels and linens may also be exchanged at the front desk at any time at no cost. Your observations have been n... read more
Fair
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,077 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.