This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel of my life and suggest everyone to stay away from this. Booking.com should remove this property from their website. 1. Smoking smell was at most of the locations in the building 2. Mattress were very old and very painful to sleep. Specially bad was inhuman. 3. Had to wait for 15 minutes at the reception waiting for someone to see and get check in There was nothing to like about this place.
Business response:
Dear Mehmood, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and understand how frustrating these issues must have been. Concerns regarding odors and wait times at check-in are taken very seriously, and your feedback has been shared with our management team. Guest comfort and a smooth arrival are our priorities, and comments like yours help us identify areas requiring improvement. We regret the inconvenience you experienced and hope you might consider g... read more
Convenience for the airport. The bathroom was nasty. They had no ice and no hot breakfast. The tv in the room was position the opposite side of the bed. It was facing the front door The fact it was 10 minutes from the airport.
Business response:
Dear Bahamian, We are glad the proximity to transportation was convenient for your travel needs. At the same time, we regret that elements of your accommodations did not align with expectations, as comfort and functionality are important to a restful visit. Concerns related to upkeep and available conveniences have been communicated to our management team. Feedback such as yours helps us identify opportunities to enhance the guest experience. We appreciate your candid comments and apologize for the disappointment you encount... read more
Very Poor
Bad
Fair
Fair
Disappointing and Unprofessional Experience I recently stayed at this hotel and, unfortunately, my experience was less than satisfactory. The booking process lacked crucial information, and I was surprised by a deposit requirement not mentioned on the Booking.com website. Additionally, the hotel does not accept cash or popular digital payment methods like Apple Pay and Google Pay, making the payment process cumbersome. The front desk staff were unprofessional and impolite, and they denied room availability that was clearly l... read more
Business response:
Dear Jose, We sincerely regret that your stay did not meet expectations and understand how frustrating the booking and payment process must have been. Clear communication and reliable access to accommodations are essential to a positive visit, and we are sorry that these aspects fell short during your time with us. Your feedback regarding room availability and breakfast options has been carefully noted and will be shared to support ongoing improvements. We appreciate your candor and hope you might consider giving us another ... read more
Dirty the house keeping does not clean up the property well Nothing everything for me gets a poor rating Nothing and the employees that work there are disrespectful
Business response:
Dear Taniyah, We are sincerely sorry to learn that your experience was disappointing and left you feeling dissatisfied. Creating a welcoming atmosphere and treating every guest with courtesy is extremely important, and it is concerning to hear that your visit did not reflect that intention. Your comments are valuable and will be carefully shared to help identify areas where improvement is needed. Please accept our apologies for the frustration you encountered. We appreciate your feedback, as it provides important insight and... read more
Fair LOUD fans in rooms that cannot be switched off, and hotel generally nmaintenance. Tidy up and bit of maint. Location is easy to get to, and only $10-15 Uber from Airport (no hotel shuttle bus). Our first room had the toilet flush water running non stop, so changed us to 2 other rooms on separate floors - thank you VERY much to the receptionist :) Unfortunately both of those rooms had a fan running from lounge area into the bedroom (as no AC in the bedroom), so bring ear plugs as the fans are VERY loud, and cannot be swi... read more
Business response:
Dear Lioba, Thank you for sharing your detailed impressions. We are pleased to know the arrival process was convenient and that our front desk associate assisted you promptly with alternative accommodations. We regret, however, that noise and general upkeep concerns affected your overall comfort. These matters are important to us, and your observations have been addressed to the appropriate teams for improvement. While some elements met expectations, we understand that consistency and condition are essential to a restful vis... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,102 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.