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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Every thing, less the personal Olin front desk The personal of front desk
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear that you found some aspects of your stay satisfactory. However, we apologize for any issues you experienced with our front desk personnel. Your comments are important to us, and we will address this matter with our team to ensure improvements are made. We hope you will give us another opportunity to provide you with a more satisfactory experience in the future. Sincerely, Hotel Management
Not worth the money. No towels. And every time we went to get towels there was none available. They also have hidden fees. No where on their website did it say an additional $100 for security deposit
Business response:
Dear Christina, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the availability of towels and the unexpected security deposit. The deposit is a standard, refundable practice, and we strive to ensure such information is listed on our website. We regret any oversight in communication. We are committed to addressing these issues to enhance our services. Your experience is important to us, and we hope to have the opportunity to provide you with a better stay in the future. Sincerel... read more
Het hotel beloofde meer zoals het gepresenteerd was. Enige wat top was, was de locatie dichtbij de airport. Muffe geur in de kamer. Bedden met bedwantsen! Nu nog last van. Geen beddengoed voor slaapbank terwijl boeking met 4 personen was. Ontbijt was geen ontbijt te noemen; het was koffie een koek of een reep. Verder was er niets!! Geen borden, bestek, fruit, water, geen servetten etc. Aparte figuren; het was eerder een verblijf voor langere tijd voor Amerikanen dan echt hotel voor gasten. De locatie.
Business response:
Dear Koos, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately. Sincerely, Hotel Management
No breakfast is included only breakfast to go, which is not really breakfast I did not like the breakfast was included, but there was no breakfast it state after you booked they give you a paper stating that is breakfast to go. There was no orange shoes. There was no juices as stated there was only like four chocolate small muffins and coffee I asked to see if they had any more juices or anything else and they stated that they had nothing else so that was very upsetting. We were thinking we were gonna have a full breakfast i... read more
Business response:
Dear Mileidys, Thank you for choosing us for your accommodation. We apologize for not meeting your expectations with our grab-and-go breakfast options. Guest satisfaction is important to us, and we regret any inconvenience caused by the limited offerings. We will ensure to explore more in the future. Your feedback regarding the concerns has been noted, and we will address these issues promptly with our team to ensure improvements are made. We hope that you will give us the opportunity to improve your impression of us in the ... read more
Muy malo Nada Nada
Business response:
Dear Wilson, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your comments. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Very Poor The pool was closed they had no ice machine and the vending machine was out of order tge room was ok but the bathroom door would get stuck
Business response:
Dear Cassandra, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize that this was not your experience. Your feedback has been communicated to the relevant department, and we are dedicated to addressing all areas of concern promptly and effectively to prevent such occurrences in the future. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve. Sincerely, Hotel Management
I Did Not Stay! Not happy with Booking.com or Extended Stay. Their pool was closed and no one at Booking.com answered my call, or the Customer Service employee's call. I did not stay. Booking.coms quoted rate was not what Extended Stay America expected me to pay. I cancelled and went to the Sleep Inn next door.
Business response:
Dear Steven, Thank you for your valuable feedback. We sincerely apologize for not meeting your expectations. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. Thank you for bringing this to our attention, and we remain committed to providing the highest level of service to our esteemed clients. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels. Sincerely, Ho... read more
A waste Breakfast options and the pool being opened. And proper cleaning of the bathroom. Please make sure your equipment works! What breakfast? Kiddie size muffins and oatmeal packs is not breakfast. It was no yogurt, cereal, fruit, or anything of that matter. And why the pool was closed. Bed lamp didn’t work. Hair in tub. Overall, a waste of $200.
Business response:
Dear Futurelynal, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the concerns and improve the overall quality of our services. We appreciate the opportunity to make necessary improvements... read more
El personal bien los servicios pésimos no hay ni hielo La piscina llena no se podía bañar las puertas tenían problemas Está bien
Business response:
Dear Araujo, Thank you for being our guest. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. Once again, thank you for taking the time to share your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.6 star rating with 2,750 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.