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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff, but hotel condition is not I want to start by saying that the front desk staff were very friendly and provided great service. I arrived early and didnt hesitate to hold my luggage and even call me before check-in time to let me know my room was available. No one gave us a hard time. However, this hotel very much needs updates. Only one elevator worked and it has a max capacity of 4 people. The room looks like the photos, but the furniture has seen better days, the gray single couch was heavily used, and the frid... read more
Business response:
Dear Nicole, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We believe in continuous improvement, and your feedback wil... read more
The facilities were run down and dirty. The rooms were dirty with fresh chewed gum on the windowsill, body hair and dirt in the showers, splatters of unidentifiable substances on the walls, etc. My family and I did not feel comfortable even showering there. Wewanted to cancel our second night due to these conditions. The property told us we had to leave immediately even though it was hours before checkout if we wanted to get money back for the next night.
Business response:
Dear Tammi, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
The breakfast is a yogurt and granola , the beds are not double size , needs remodelation , I felt like I was in jail
Business response:
Dear Marjorie, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management
There was no one at the front desk at check in. We stood there for 20 mins, when a lady showed up carrying food and on her cell, walked by and didn't apologize for making us wait. When she finally started our check in the phone rang and she satrted taking care of them on the phone, making us wait again. A simple apology as she walked in and maybe a smile during taking care of us would have made me ignore her bad customer service.
Business response:
Dear Marisa, We sincerely apologize for the frustrating experience you encountered during check-in. Your feedback highlights areas of concern, and we deeply regret any inconvenience caused. We appreciate your patience and understand the importance of prompt and courteous service. Rest assured, we are addressing this matter with our team to ensure improved customer service moving forward. We value your insights and would love the opportunity to provide a more positive experience during your next visit. Sincerely,Hotel Managem... read more
The services is bad and I couldn't eat breakfast and staff super rude.is one of the worst hotels
Business response:
Dear Jane, We are truly sorry to hear that you had an unpleasant experience during your stay at our hotel due to the poor service and rude staff. We understand how frustrating and inconvenient this must have been for you, and I apologize for any inconvenience this may have caused. Please know that we take all feedback seriously and will review our policies and procedures to ensure our guests have a comfortable and enjoyable stay. We value your patronage and hope you will give us another chance to provide you with the excepti... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,529 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.