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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just awful Just awful. Rooms smell awful. Other reviews report the same. If you have any allergy, breathing may be difficult. Lobby looks like central booking from a jail and is often unattended. The kitchen in the rooms has no dishes, cups, pots, pans, cutlery, or even a mug for coffee. Other guests look like transient homeless. Didn’t feel safe. Breakfast offering consisted of muffin and protein bar. No juice or anything. Don’t understand 10* reviews when this place is little more than a hostel for the homeless. Only plus ... read more
Business response:
Dear Daniel, We apologize for the disappointing stay you had with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportuni... read more
This is advertised as long stay. It is not. It is a motel without the amenities. The kitchen was completely empty. Nothing. They had to scrounge around to get plates and utensils for two. Two empty ice trays in frig. No ice machine in the bldg. No coffee maker. They promised one but it never arrived. One actual chair in unit. No loveseat or fold out sofa. The two beds were nice and room was spacious. Staff was friendly. Adequate pick up breakfast. We stayed 5 nights. AR and WR
Business response:
Dear William, thank you for staying with us and posting your review. We appreciate your kind remarks about our spacious suite and friendly staff. However, we are sorry our in-room amenities did not meet your satisfaction. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
No breakfast options, no utensils in the kitchen.Staff not friendly
Business response:
Dear Ravi, thank you for being our valued guest and posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. Also, we apologize for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments ... read more
This property is not even trying to provide a clean, quiet and pleasant stay for its guests. The floors were dirty; the bed clothing on one of the beds was totally soaked through when we arrived. From 2 AM through 7 AM we were accosted by noise from various sources: guests, staff and the slamming doors of the rooms. This is also an extended stay hotel with none of the amenities one would expect. It has a kitchen with no dishes, silverware, pots or anything else. There is nothing in the room but two small paper cups. We termi... read more
Business response:
Joseph, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The bathroom tub/shower was not clean.
Business response:
Shannon, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered in the bathroom which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another oppo... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,529 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.