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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is awful. Just coffee not even bagel. No housekeeping for 1 week. No water, no ice
Business response:
Dear surya, Thank you for your feedback. Please accept our apologies for the breakfast and housekeeping issues you encountered. We are taking immediate action to enhance our breakfast offerings, reinforce housekeeping procedures, and ensure water and ice availability. Your experience does not reflect our standards, and we're committed to delivering a superior guest experience. We appreciate your input and hope to welcome you back, providing the excellent stay you deserve.Sincerely,Hotel Management
Excellent location. Very poor cleanliness in and out of the room. Two cocroaches in the room. Strong marihuana smell during 3 days in a non smoking environment.
Business response:
Dear Ernesto, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are glad that our location was perfect for your needs. Thank you for staying with us, and we hope you will make the same cho... read more
Un hotel es muy malas condiciones . Lava manos del baño tapado al igual que el inodoro . No estaba muy limpia la habitación de hecho había una razuradora que no era nuestra estaba usada en la bañera . Un asco la verdad . No ponen ni un agua de tomar y sólo un jabón para dos noches .
Business response:
Dear Melba, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again ... read more
The rooms need a upgrade rush looks like 80 old
Business response:
Dear Francisco, Thank you for choosing us. We regret we did not meet your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Meanwhile, our maintenance and housekeeping team will keep the areas clean and up-to-date for the guest. Please allow us to regain your trust by revisiting us whenever you are in our city again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,529 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.