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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
beds were very hard , liked the tall toilet, didn't care for the dog smell in the hallways.
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, your comments regarding the odor in the hallway will be shared with our housekeeping team so that corrective measures can be taken. We hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Nice and simple Overall was a good place if you are not looking for anything fancy. Our room was a little dirty when we checked in but house cleaning was quick to respond. The area is nice and quiet and it is right next to a bus stop that goes straight to downtown.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and cordial housekeeping staff. We look forward to welcoming you back soon! Sincerely, Hotel Management
The room was clean and well kept and at check-in, the woman at the counter was attentive and friendly. However, that was the last we would see if any staff member until checkout. The remote for the TV was broken and we tried to contact the desk to get a replacement or batteries and there was no one there.
Business response:
Thank you for your review of your recent stay. We are glad you liked your clean suite and friendly front desk staff. However, we are sorry for the issues you had with the television remote. Your concerns have been shared with the appropriate team for review and action. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Friendly staff and clean room, however the suite did not have any dishes provided for the kitchenette. Oatmeal packets were available for breakfast, but no milk or bowls to prepare it in.
Business response:
Thank you for your review of your recent stay. We are glad you liked your clean suite and friendly front desk staff. Please know, kitchenware for your suite is kept and available at the front desk upon request. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to see you again soon. Sincerely, Hotel Management
fine for a few days a true, no frills kind of place, but clean enough and when at the desk, the staff if friendly. because people live long term there, the cooking smells are strong
Business response:
Amy, thank for choosing to stay with us. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk staff. However, we are sorry for the odor you experienced at our property. Please rest assured that your comments were shared with the housekeeping team in an effort to improve our service. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.3 star rating with 1,461 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.