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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was clean and in a good location. The staff was very friendly and welcomed me and my dog. I was a little disappointed there was no standards of cups and coffee pot in the room. They are available at an extra charge I believe but they don’t come automatically. The bed was comfortable and they did have grab and go breakfast and coffee downstairs which was nice. Overall good stay just missing a few standards in the room.
Business response:
Thank you for being our guest. It’s a pleasure to know you liked most aspects of our hotel. However, we are sorry for the issues you had and regret the inconvenience it caused. Kindly note, in-room amenities and other items such as kitchenware are available and complimentary at the front desk. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Great stay. Breakfast was very light.
Business response:
Edward, thank you for the generous review of the Extended Stay America. We are glad you had a comfortable stay and that you enjoyed our grab-and-go breakfast. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was very nice at check in and check out. The guy that checked us in went out of his way just to find us a luggage cart, even though he seemed to be the only one working the entire hotel. The room was not the best as far as cleanliness, and didn’t seem worth the price.
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our associates and that you had a pleasant visit. However, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been shared with the housekeeping team to be more diligent in their work. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Room was clean, shower leaked onto floor, Missed coffee Maker and cups.
Business response:
George, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your well-kept suite. Also, we have alerted our maintenance team about the shower, and they are fixing it immediately. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Ok for a night almost missed the hotel. its right up on the side of the road. no carpet in the room no box spring and only a bed frame where you could see right under the bed. no bedskirt or anything. dirty under bed. weird door noises. did not sleep well had a kitchenette but no dishes or anything. you had to ask the desk for them. can't really put my finger on it but it wasn't warm and inviting. awkward. will not stay again.
Business response:
Thank you for being our guest. We're sorry for not meeting some of your expectations and the cleanliness issues you encountered in your accommodation. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Hopefully, we will have the opportunity to make it up to you on a fut... read more
lovely room, great staff. Great room, very pleasant and nice decor. Lots of space in the kitchen, good kitchen facilities. The tub is a little small, but made for a nice soak regardless. Be aware that the floor has no carpeting. The breakfast is "grab and go" with hardly any space to sit down. But there were several things I could eat with my limited diet, so not bad. The staff is great, friendly, professional and helpful.
Business response:
Chris, thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. Also, we appreciate you for praising our courteous team members. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 3.8 star rating with 2,106 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.