Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

Thanks for taking the time to share your review online. Although you liked our location, we are sorry for the inconvenience you had in your room. Your feedback regarding the oversight is shared with our housekeeping team. Also, your feedback for the refrigerator is shared with the maintenance team to do the necessary. Thanks once more for your review, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America on your trip to our city. We are delighted to know you had an overall comfortable stay and that you found us to be a great value. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Evan, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we apologize for the service issue. Your feedback is shared with the front office team to be diligent going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Roy, thank you for your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

It was wonderful to read your review and find out how much you enjoyed your stay with us. We are happy to know you found us to be a good value and that our location was perfect for your needs. Thank you very much for sharing your experience so future guests can see what makes the Extended Stay America an excellent choice. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying once again at Extended Stay America. One of our main goals is providing guests with a memorable experience so they will think of us when returning to the area. We are delighted that when you are in Nashville you consider us home. We appreciate you taking the time to leave a review and we look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management