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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Multiple roaches
Business response:
Dear Carol, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Smelly Rooms Had two rooms. Both rooms were dirty. Floors was extremely sticky. Both rooms stunk of grease and cigarettes. Luckily there was a target nearby. Had to buy Fe breeze and multiple air fresheners for both rooms. Still smelled bad. Will not recommend or stay at this location again.
Business response:
Dear Michael, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
I had checked Christmas Eve and got a room with a family of roaches on the floor. Got another room and when I was in the shower s huge roach crawled on the bathroom door frame. Bathtub had tons of black hair I had to clean out… ring around the tub- dirty floors. Dirty handles with residue… I use to live here during Covid for about two months. Not sure what happened but this place went from a 10 to 4. Checked in on Christmas and had a rude employee tell me she wasn’t checking anybody in bc her tablet timed out. She let 3 cust... read more
Business response:
Dear Ironesha, we regret the inconvenience you encountered in your suite. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We also apologize for the behavior of our associate at the front desk for not being courteous towards our guests and not attending to their needs. Although such incidents are unusual, we are reviewing this with the concerned team members. We appreciate your p... read more
Stuff wasn’t friendly barely any directions, like I had to figure out everything, garners making noise early morning at 8 right by the window not happy with my stay
Business response:
Dear Veronica, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Will not stay again There were no bath towels, and when I went to call the front desk for some the phone didn’t work. There was also blood spatter on the wall in the bathroom, and I saw a cockroach in the bathroom as well.
Business response:
Dear Robin, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again and are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
We’ve stayed several times in the past and this visit was very disappointing. The room wasn’t filthy, but it wasn’t clean either, nor was it cleaned during our our stay. There was a significant water leak under the window by the A/C-heating unit (just below an electrical outlet) and there was nothing (no coffee maker/coffee, plates, dishes, cups, utensils, etc.) in the room. We asked to move rooms due to the leak and were told there were none available and they didn’t have any maintenance workers available on the weekend to ... read more
Business response:
Dear Lawrence, Thank you for your recent stay and your feedback. We want to apologize for the issues you experienced during your stay. As you have experienced in the past from being a frequent guest of our brand, this type of stay is not typical of our hotel and the service we deliver. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We regret this was not your experience and will address your concerns. We appreciate your feedb... read more
Give what your ad says. I booked a non smoking, king size bed and not good, queen bed, smelled like smoke and heater made loud noise and also leaked water out. It was big room, bed was small.
Business response:
Dear Lorena, Thank you for staying with us and sharing your feedback with your review. We apologize for the not-so-fresh and clean suite. Your experience is different from our usual performance, and the accommodations need to be revised to the standards you deserve. Your feedback is shared with our housekeeping and maintenance team to improve. We regret falling short of your expectations. Your satisfaction is number one, and we hope to earn back your trust in our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.