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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy, not full breakfast. I had guest banging on walls
Business response:
Dear Eliezer, Thank you for your feedback. We apologize for the noise disturbances and the issues with breakfast during your stay. This is not the experience we aim to provide. We will address these concerns with our team to ensure a more comfortable stay in the future. Your feedback is important to us, and we appreciate you bringing this to our attention.Sincerely,Hotel Management
The room was dirty, roaches were crawling in the bathroom. We got into the room around 1am and 30 minutes after got a call from front desk, that we were doing so much noise, and all we did was get in, put stuff away and rest... 4 hours later we left the room. I tried to upload pictures, but the system didnt work.
Business response:
Dear Maria, Thank you for staying with us and sharing your feedback. We apologize for the inconvenience you experienced. We take pest control seriously and will strengthen our measures to ensure cleanliness. Your concerns about room preparation have been noted and will be addressed with our housekeeping team. Additionally, we are sorry for any inconvenience you encountered with our front desk staff; we understand your frustration and are working to prevent such issues in the future. Your feedback is invaluable, and we hope t... read more
Our first room had live roaches. Staff were very helpful and moved us to another room and later we saw a live roach and roach droppings on the sheet in that room.
Business response:
Dear Catherine, We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable to hear about the presence of roaches in your rooms, and we regret that we did not meet your expectations in this regard. We appreciate your recognition of our staff's efforts to address the issue promptly. Rest assured, we have taken immediate action to address the pest control concerns to prevent recurrence. Your feedback is invaluable as we strive to improve our services and facilities. Should you reconsider s... read more
Very bad costumer services
Business response:
Dear Misael, We apologize for the disappointing experience you had with our customer service. Your feedback is important to us, and we regret that we did not meet your expectations. We are committed to improving our service and ensuring that all our guests have a positive and pleasant stay. Your comments have been shared with our team for immediate review and action. We hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Plunger was needed often and front desk had no staff.
Business response:
Dear Mario, Thank you for taking the time to review your visit with us. We want our guests to see our dedication in everything we do; therefore, we regret not meeting your expectations and any inconvenience you experienced with our service. Your comfort and satisfaction are paramount to us; therefore, We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.