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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am not saying I am a hotel snob, but they I shouldn’t have to return dirty towels to get clean towels. Had to pay the cleaning lady on the side get my room cleaned.
Business response:
Dear Faran, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced regarding the towel exchange policy and the room cleaning service. It is disappointing to hear that you had to return dirty towels to receive clean ones and felt the need to pay extra for housekeeping. This does not reflect the standard of service we strive to offer our guests. Your feedback is invaluable, and we will address these concerns with our housekeeping and management teams to ensure improvements are made imm... read more
Within 10 minutes my wife spotted a bug on the reclining chair which my initial assessment was confirmed by my insect identification app as a German cockroach! I left sealed in a empty plastic bottle on the kitchen counter. I was totally grossed out and had the worst night’s sleep on the whole trip. It was already 9pm, and we had to fly out early the next morning so we really didn’t have time to switch hotels.
Business response:
Dear Scott, We sincerely apologize for the distressing experience you encountered during your stay. Your report of a cockroach in your room is deeply concerning, and we understand its impact on your comfort and peace of mind. Please accept our heartfelt apologies for the inconvenience caused. Rest assured, we take reports of pests very seriously and will immediately address this issue to prevent any recurrence in the future. Your feedback is invaluable, and we are committed to improving our services to ensure a more pleasant... read more
The elevator is not working so carrying 50 pound bags to the third floor is ridiculous and there was no-one to help us. Breakfast was very basic.
Business response:
Dear Dawn, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the elevator issue and the lack of assistance. We take your feedback seriously and are working to address these issues promptly. Regarding breakfast, we understand your disappointment and will take your comments into consideration for future improvements. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We appreciate your understanding and hope to have... read more
Bed bugs BED BUGS. Woke up with bites everywhere
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Not a good trip Plumbing issues . Shower smells so bad. Awful stat
Business response:
Dear William, We regret the issues that impacted your stay and apologize for the inconvenience and frustration this caused. Ensuring the quality and functionality of our property is a top priority, and we will address this appropriately. Thank you for staying with us, and we hope to have another opportunity to provide you with the flawless visit you deserve on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.