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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i fully blame myself for forgetting to check reviews before buying ANYTHING like i normally do but that does not excuse the poor experience my family and i had here. seemed like a clean place until you go into your room. it smelled like someone had been living there for years and i can tell that housekeeping (or hotel management) didn’t do a good job with the numerous unpleasant smells, stains, and even misplaced/damaged items. the machines doesn’t even work in this place when i wanted water/ice and it’s not real breakfast y... read more
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will discuss this. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Pool was not functioning, levels were off. Not sure how they are off if someone is checking it daily. That was one of the reasons we stayed. Night staff was rude, lacking communication skills when we were asking for bedding for a pull out. Floor was dirty, walls had stuff on them, tub nasty.
Business response:
Dear Guest, We're sorry your recent stay with us didn't meet your expectations. We understand that a functioning pool is a key part of your hotel experience, and we're disappointed that ours wasn't up to par during your visit. We'll review our pool maintenance procedures to ensure this doesn't happen again. Regarding the cleanliness issues you mentioned, we take pride in our housekeeping standards and clearly fell short. We'll address this with our team to prevent such oversights in the future. We also apologize if our night... read more
Checked in at 2:45pm 1st room given to us had not been cleaned at all. 2nd room was supposedly cleaned. Yhe pool was closed for the week and thats the main reason I chose the hotel, 2nd reason I chose hotel was for the breakfast including in the morning which did not happen. Sign on counter even said breakfast from 6:30am to 9am. We went down at 7:30am and there was nothing not even chairs put down at tables. The room was very dirty, blood stains on sheets, pull out couch bed had dirty sheets stained and dirt everywhere, lig... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. Your valuable remarks will be shared with our housekeeping team so they can review your room and take a... read more
Property is new but the crowd is not good and is not properly managed. Whole hotel, elevators, lobby smells like weed. Even though i opted for non- smoking room, weed smell was inside the room as well. Stay away from this hotel. Not suitable for family.
Business response:
Dear Guest, Thank you for taking the time to share your recent experience with us. We are sorry to hear that your stay did not meet your expectations, particularly regarding the environment and the smell you encountered throughout the hotel. We take your concerns very seriously and strive to provide a clean, comfortable, and family-friendly atmosphere for all our guests. We understand how important it is to feel safe and relaxed and will ensure a better experience for all our guests moving forward. Please come back and give ... read more
There was smell of weed all around the property. There was smell of smoke in the entire room. The room was all dirty. Pool had algae inside Breakfast was included with the booking. However, due to Easter, the truck didn’t come and we are still charged for it.
Business response:
Dear Guest, Thank you for sharing your remarks about your time with us. Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Smoking is never allowed on the hotel premises, and we will review this with our team to look at the missed areas. We are also sorry for your disappointment with the b... read more
Horrible! Room was so dirty. After telling the front desk they didn’t clean the room. We left early.
Business response:
Dear Guest, We want every guest to experience our commitment to clean, fresh accommodations during their stay. However, we regret not meeting these expectations, which made you leave earlier than anticipated. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Safe travels!Sincerely,Hotel Management
The location was great. The elevator was down and no one would deliver towels or blankts to the room. The room was not clean. Especially the bathroom. It looked like there was dry or sticky pee on the floor with hairs stuck in it. The drawers were filled with hair & dust and unusable. The pull out couch was filled with dog hair even on top of the black part before you pull it out. My son has allegries and broke out in hives from just sleeping on the couch with the cushions in place and a sheet covering. We were here for bbal... read more
Business response:
Dear Guest, Thank you for sharing your experience. It's disappointing to learn that the condition of your accommodations did not meet expectations. The concerns noted, particularly regarding hygiene and the lack of assistance with essential items, are deeply troubling and not reflective of the level of service that should be provided. Your feedback has been noted and will be addressed with the appropriate teams to ensure corrective measures are taken. Please accept our sincere apologies for the discomfort this caused your fa... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.