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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room that I was put in, none of the lights worked. The second room I was put in was absolutely filthy. There were dead bugs everywhere, it looked like the shower hadn’t been scrubbed ever, it looked like food on the sheets and bedding. It was absolutely disgusting!
Business response:
Dear Guest, We sincerely apologize for the unacceptable conditions you encountered, including the maintenance issue in the first room and the cleanliness concerns in the second room. This is not the level of service or comfort we strive to provide, and we understand how upsetting this must have been. Your feedback will be shared with our housekeeping and maintenance teams. We appreciate you bringing these matters to our attention and hope you will allow us the opportunity to restore your confidence and welcome you back for a... read more
Front desk lady was rude, unprofessional, and lacked social abilities. Mold in the shower is concerning.
Did not stay., not good for staying with family.
Business response:
Dear Guest, We sincerely apologize that our hotel did not meet your expectations for a family stay. We understand how important comfort, safety, and convenience are when traveling with loved ones, and we regret that you chose not to stay based on your first impression. Your comments are valuable, and we are reviewing our facilities and guest experience to ensure families feel more welcome and accommodated. We truly appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provi... read more
Cleanliness
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding cleanliness. We truly appreciate you highlighting this area, as maintaining a clean and comfortable environment is one of our top priorities. We are sorry if any aspect of your stay did not meet your expectations. Your comments have been shared with our housekeeping team so we can review our procedures and ensure greater attention to detail moving forward. We value every guest’s experience and remain committed to providing consistently high standards.... read more
Shower floor needs redone in room 623. I forgot to say something but now I’m saying something. Other than that. It was a cool stay.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate you letting us know about the shower, and we apologize for the inconvenience it may have caused during your stay. Your comment has been forwarded to our maintenance team. We’re glad to hear that aside from this concern, you found your stay enjoyable and comfortable. Feedback like yours helps us improve the overall experience for all guests. Thank you again for taking the time to reach out, and we look forward to welcoming you back. Sincerely Hotel Managem... read more
Got woke up and sent outside due to fire alarm going off because someone over cooked a potato. Bathroom was discussing dirt , pubic and head hail all over and covered drain.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the inconvenience caused during your stay. While safety protocols require evacuation whenever an alarm is triggered, we understand how disruptive it can be, especially when caused by an isolated incident. We also regret the concerns you encountered with your bathroom and assure you this does not reflect our usual standards. Your comments have been shared with our housekeeping team for immediate attention. We... read more
Did not get the room that I booked...
Business response:
Dear Guest, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management
The room was anything but premier or sweet. The beds were not full sized queens. Fine for 2 small kids, but too cozy for 2 teens or adults. The "clean" room had trash and dirt on the floor. The kitchen needs a range instead of hotplate and much more ventilation. You can smell everything everyone was cooking. Supposed to be nonsmoking, but you can smell cigarettes and weed. Very disappointing.
Business response:
Dear Guest, We’re truly sorry to hear that your stay did not meet expectations, particularly regarding room cleanliness, bed size, and odors from nearby rooms. Please know that we take your comments seriously, and our housekeeping and maintenance teams have been alerted. We appreciate your input about ventilation and cooking arrangements, which will be reviewed for future improvements. Your feedback helps us enhance guest comfort, and we hope to provide a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,151 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.