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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was cheap and that’s about the only good thing. Elevator doesn’t work. Room door barely worked. Staff was very meh at best. Breakfast was non existent and basically a lie. Shower pressure was terrible. Floors were sticky. The carpet all over the hotel was old and in bad shape. And the people who stayed there seemed to be pretty sketchy in general. Do yourself a favor and stay somewhere else for a few bucks more. It’ll be worth it I promise.
Business response:
Dear Stephen, We appreciate you taking the time to share your detailed feedback and sincerely apologize for the issues you encountered during your stay. We regret that maintenance challenges and limited service offerings affected your experience, and we understand how disappointing this must have been. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns with our management t... read more
Seriously who doesn't have plain creamer for coffee. That alone means i won't be going back. One option sweetened creamer, what about those of us that don't like sugar in their coffee or what about diabetics? Good coffee is my standard for any stay.
Business response:
Dear Joyce, We’re sorry to hear that your experience with the coffee setup impacted your overall stay. We understand how important it is to have options that accommodate individual preferences and dietary needs, and we regret that this was not the case during your visit. While there may be limitations in offerings at times, your feedback highlights a clear opportunity for us to expand our beverage choices. We strive to create a more comfortable and thoughtful experience for all our guests and are actively working to refine t... read more
They claim to have free breakfast and there’s barely any coffee, one of the elevators didn’t work, and it would be important for the listing to explain this is one of those hotels that people live in
Business response:
Dear Guest, It is disappointing to know that we did not meet all of your expectations, especially regarding our breakfast options, the elevator service, and any inconvenience caused during your time with us. We value your feedback as it helps us understand how to improve our guest experience.We hope you will stay with us again soon for a much-improved stay. Safe travels!Sincerely,Hotel Management
One of the worst hotels ive ever stayed at
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Quick overnight The hotel was just fine for an overnight. However the smoke and Marijuana smells were a bit overwhelming. It was dirty in all the common areas but the room was nice and clean.
Business response:
Dear Guest, Thank you for being our guest and sharing your experience. While we are glad you found the room clean and suitable for your stay, we sincerely regret that the condition of the common areas and odors impacted your visit. Guest comfort is a top priority, and we take concerns like these seriously. We are continuously working to maintain a welcoming environment and will address these issues to improve the overall experience. We appreciate your insights and hope you’ll consider giving us another opportunity to provide... read more
Extremely rude employee named Anthony. Couldn't find my check-in and asked me to come back in a few hours... Literally just leave and drive around for a few hours. When I came back Anthony put me in a room that smelled very strongly of cigarettes and had not been cleaned. When I asked for a new room his harrasment continued. Right next to the elevator then 30 min later he gave another person a working key to my room and they opened the door. Then he came up and started banging on the door. This was enough. I checked out and ... read more
Business response:
Dear Guest, We sincerely regret the unsettling situation you described and understand how frustrating it must have been. Our goal is always to provide a friendly and comfortable stay, and we take concerns about service lapses and room conditions very seriously. Your experience is not reflective of the high standards we strive for, and we will address these matters internally. We genuinely apologize for the inconvenience and hope you will consider giving us another opportunity to provide you with the welcoming visit you deser... read more
The cleanliness of my room are not up to standards
Business response:
Dear Timothy,Thank you for your feedback. We sincerely regret that the cleanliness of your room did not meet expectations. Providing a well-maintained and comfortable environment is a priority, and your concerns have been shared with our housekeeping team for immediate attention. Your input is valuable as we work to improve, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Smoke free room was a lie! We had a non-smoking room that absolutely reeked of smoke. Room 414 was fine overall but not our clothes and bags reek like cigarette smoke which is completely unacceptable.
Business response:
Dear Guest, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,034 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.