This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was very poor and Breakfast staff were not friendly
Pass Stains on cushions and in the tub. Needed to call front desk for bedding for pull-out couch, but there was no phone cord hooked to phone. Remote for the tv did not work. Breakfast was pretty much non-existent. There were 2 boiled eggs, 2 yogurts and a variety of dry cereal, but no milk. No plates, silverware, napkins. Sketchy area.
Business response:
Dear Julie, We sincerely apologize for the cleanliness concerns and the inconvenience caused by missing room essentials and limited breakfast offerings. Your feedback is being shared with our housekeeping and front desk teams to ensure these issues are addressed and improvements are made. We understand how frustrating this must have been and appreciate your honesty in helping us do better. Guest comfort and satisfaction are our top priorities, and we're committed to making necessary changes. We hope to have the chance to pro... read more
Business response:
I am sorry your stay did not go as well as planned.
Good if you just need to sleep The lobby wreaked of pot smoke when we arrived. The key card machine was down, so we had to be let in our room by the desk clerk. Our room’s smoke detector was going off. The desk clerk (who was great) changed the battery. Twice. Still wouldn’t stop going off. So we had to switch rooms. But, because the clerk was there alone, checking people in, this whole process took over an hour.
Business response:
Dear Rebekah, We apologize for the inconveniences you experienced during check-in, including the lobby odor, key card system outage, and smoke detector issue. While we’re glad our front desk clerk provided helpful service, we regret that the resolution process took longer than expected due to limited staffing. Your comments have been shared with our management team to address these concerns and improve both our response time and overall guest experience. We appreciate your patience and understanding, and we’re working to ens... read more
Breakfast was not there!
Business response:
Dear Mahesh, We apologize for the inconvenience caused by the absence of breakfast during your stay. We understand how important this amenity is to many of our guests, and we are actively exploring solutions that meet compliance standards while improving the overall guest experience. We truly value your input, and your comfort and satisfaction remain our priority. Thank you again for staying with us, and we hope to better serve you on your next visit. Sincerely, Hotel Management
Business response:
I am sorry your stay was not as good as you expected
No room cleaning or towel replacement for the stay, for me it was 3 days. You need to take all used towels to front desk and get replacement. Horrible breakfast. They are giving frozen egg / protein bars and coffee. It’s a bit waste.
Business response:
Dear SOJAN, We sincerely apologize for any inconvenience caused during your stay. Our housekeeping policy provides cleaning services on a weekly basis for extended stays, and we understand this may not have met your expectations for a three-day visit. We also apologize for the towel replacement process and any discomfort it caused. Regarding breakfast, we regret that our grab-and-go options did not meet your preferences. Your feedback will be shared with the appropriate teams as we continually look for ways to improve both s... read more
I normally do not post reviews, but I absolutely needed to in this case. We got to Portland around midnight and were instructed to call the phone number for security as there is no one at the front desk after 10pm. Security took about 30 minutes to get to the property but was very kind and unlocked our room for us, however could not provide us a key as we were not “officially checked in”. The room was nothing at all like what was pictured. The drawer provided was broken and unusable. The floor was dirty. The room had an odor... read more
Business response:
Dear Dana, We sincerely apologize for the delay during your late-night check-in, the condition of your room, and the unsettling encounter you described. This is far from the standard we aim to provide, and your concerns have been escalated to our management and security teams for immediate review. Guest safety, comfort, and cleanliness are our top priorities. We value your feedback and hope to welcome you back in the future for a much-improved stay. Sincerely, Hotel Management
My son and husband stayed at this hotel for 3 nights. My son is autistic (17 yr old). After the first day my son was in the lobby while my husband unpacked the car.The person at the main desk asked if he was staying there. My son said yes, the desk clerk said she did not believe that he was staying there. He showed her the key card and again she did not trust him and called security on him. This shows lack of training for staff. It is horrific that the desk person was unable to ask a simple follow up like "who are you stayin... read more
Business response:
Dear Jonathan, We sincerely apologize for the distress caused to your son and husband. This situation does not reflect our values or the level of care we strive to provide. We take your feedback very seriously, especially regarding staff training and communication. We are actively reviewing our protocols to ensure better handling of such sensitive situations in the future. We truly regret the lack of follow-up and appreciate your patience. We hope to welcome you back with a renewed commitment to inclusivity and respect. Sinc... read more
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.