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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend Shower handle didn’t work- wouldn’t turn. Toilet clogged immediately. Room 129. The breakfast was so small, no juices, eggs or anything. The flooring in the room was wavy and floor was uneven and paint was chipped. The window shade was sticky. The bed smelled like urine. All I had was a coffee. There were no dishes, silverware or anything. There were also shady people coming and going constantly, and one even poked their head looking under my window shade because I had it cracked, being located on the first ... read more
Business response:
Dear Guest, We sincerely regret the issues you experienced, from maintenance concerns to feeling uncomfortable during your stay. Our team is actively addressing the shower handle, flooring, and overall room conditions to enhance guest satisfaction. While our breakfast is limited, we appreciate your input and will review potential improvements. Your concerns about security are also being reviewed to ensure a safer environment. We value your feedback and hope to welcome you back for a better stay.Sincerely,Hotel Management
they received us perfectly but they made us questions about our room that it smelled like ciggarets & if we wanted a other room but she only gave us a choice that once we went in the room & if it smells like ciggaretes she wasnt going to exchange us room anymore so we had to make a choice right there & then . we asked for a king bed room nd she tryed giving us a 2 queen room . & dont expect a coffee machine in the rooms bc they didnt have & also didnt have the dishes or kitchen things that we needed
Business response:
Dear Guest, We regret for any confusion regarding your room selection. Our team follows strict policies to ensure a smoke-free environment, and we apologize if the process felt rushed. Our kitchens are designed for extended stays, with cookware and dishes available upon request at the front desk. We appreciate your input and will work on improving communication. We hope to welcome you back for a better experience.Sincerely,Hotel Management
Nothing
Business response:
Dear Maria,We’re sorry to learn that your stay did not meet your expectations. Our team is dedicated to providing a comfortable and pleasant experience for all guests, and it’s disappointing to know that we fell short during your visit. Guest feedback is invaluable in helping us enhance the quality of our accommodations and service. Thank you for taking the time to share your thoughts. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Man... read more
Overall my stay was good, but not the right fit for people on vacation, as I noticed this hotel is for long term stays. Also the area of the hotel was a bit sketchy with homeless, and addicts nearby. The staff was great, there was an evening worker name Jessica who was, rude, unfriendly, and would not give us clean linen for bedding as we were there for 6 nights. This made my stay feel unwelcome!
Business response:
Thank you for taking the time to leave a great review,We look forward to seeing you again.
Large migrant/homeless population around the hotel. There was a security patrol in the parking lot 24/7 which was nice.
Business response:
Dear Aaron, We appreciate your feedback and are glad you felt secure during your stay at Extended Stay America. Guest comfort and safety are always a priority, and we’re committed to providing a welcoming environment. We hope to see you again soon.Sincerely,Hotel Management
Poor Service due a lack of hiring help The service was inadequate. The person at the desk had no help what so ever. The place had trash over flowing from the garbage cans, as there was not enough help to empty the garbage cans all around the facility. The management of this facility must have been cutting corners to save money at the expense of providing service. I will not go back
Business response:
Dear Michael, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet expectations. Our team works diligently to maintain a clean and comfortable environment, and we regret if this was not reflected during your stay. We value your input and will use it to improve our service moving forward. We hope you will consider staying with us again in the future.Sincerely,Hotel Management
I left two days early and still got charged because they didn’t want to check me out
Business response:
Dear Shakira, We’re sorry for any confusion regarding your early departure and the charges. We understand your frustration regarding the billing issues. We appreciate your input and hope to provide a smoother experience in the future. We value your stay and look forward to welcoming you back!Sincerely,Hotel Management
Not a good place to stay, period.
Business response:
Dear Stephen, Thank you for sharing your feedback with us. We are sorry that your stay did not fully meet your expectations, and we sincerely apologize for the inconveniences you experienced during your visit. Our front desk team is always here to assist you. We hope to welcome you again to offer a more enjoyable and comfortable stay.Sincerely,Hotel Management
Paid for a second night and all my food was thrown away by maid service when conducting a cleaning.
Business response:
Dear Ashlyn, We sincerely apologize for the inconvenience you experienced with your food being discarded during housekeeping service. This is not the experience we want for our guests, and we will address this with our team to ensure better communication and care during cleanings. Your concerns are important to us, and we appreciate you bringing this to our attention. We value your business and hope to have the opportunity to welcome you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.