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Extended Stay America Premier Suites Portland - North
- Hotels
- Portland, OR
About this business
Location details
1215 N Hayden Meadows Dr, Portland, OR, 97217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property met my needs while I was staying there and the front desk person who checked me in did make it a point to put me and my friend on the 3rd floor for our safety as two women traveling alone. However, it is listed as having a full breakfast, while it does not. Even the very limited breakfast options has missing components such as a yogurt despite the fact that I was staying over a holiday weekend. The worst part of this entire stay happened at the end of my stay. As I was leaving, I was in a rush. I ended up droppi... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay, which began positively, ended on such a distressing note.We sincerely apologize for the issues you encountered with our breakfast offerings and, more importantly, the handling of your personal belongings.There is no excuse for how your lost items were managed. We fully recognize the sentimental value that personal items—especially gifts from your students—can hold. It was not the appropriate course of action to discard them with... read more
Horrible area
Business response:
Dear Guest, We’re sorry to hear that you felt the surrounding area did not meet your expectations. Please know that the safety and comfort of our guests are very important to us, and we continually work to maintain a secure environment on our property. We appreciate your comments and will take them into consideration as we explore ways to enhance the overall guest experience. We value your input and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Not a place I’d recommend unless it is your last option available. The transitional housing they facilitate makes the stay uncomfortable for a number of reasons. Primarily the cloud of cigarette smoke you enter through from the residents as you enter the lobby. The room was clean enough but we started with dirty towels in the room so the cleaning isn’t too thorough. The grab and go breakfast they offer is like the left overs at the bottom of a soccer mom’s purse and that was before it had been picked over. The staff member w... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet expectations and regret the discomfort you encountered. While we aim to offer a welcoming environment for all guests, we understand that certain circumstances impacted your comfort. Your comments about the room condition, breakfast quality, and check-in experience have been noted and will be shared with the appropriate teams to guide our ongoing improvements. We appreciate your acknowledgment of our team membe... read more
Terrible breakfast options for a hotel advertised as having breakfast
Business response:
Dear Guest, We apologize that the breakfast options did not meet your expectations. We strive to offer a variety of choices, and we understand how important a satisfying breakfast is for our guests. Your comments have been shared with our team to improve future offerings. We appreciate your understanding and hope to welcome you back soon, providing a more enjoyable experience with better breakfast options that better align with your needs.Sincerely,Hotel Management
Mal no nos dejaron hacer el checkinn que porque llegamos a las dos de la mañana Veníamos muy cansados de un viaje de más de 28 horas desde México muy mala experiencia malísima tuve que conseguir otra habitación en otro hotel muy caro lo que quería era descansar
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your late arrival. We understand how exhausting long travel can be, and it’s disappointing to hear that you were unable to check in when you needed rest. Our goal is to provide a seamless experience, and we will review our check-in procedures to prevent this from happening in the future. We appreciate you sharing your experience and hope to have the opportunity to welcome you back.Sincerely,Hotel Management
There was a lot unsafe people nearby and we have heard bangs at night.
Business response:
Dear Guest, We’re truly sorry to hear that you felt uneasy during your stay. The safety and comfort of our guests are our top priorities, and we are actively working with local authorities and our team to ensure a secure environment. Your comments help us identify areas for improvement, and we appreciate your honesty. We hope for another opportunity to provide a better experience. Sincerely,Hotel Management
Homeless people all.over the place with lots of vacant buildings...rundown neighborhood....bad news
Business response:
Dear Guest, We understand your concerns and apologize if the surrounding area impacted your experience. While we strive to provide a safe and welcoming environment on our property, we recognize that outside factors can affect our guests' perceptions. We continuously work with local authorities and community partners to maintain a secure atmosphere. Your comfort and safety are important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back.Sincerely,Hotel Management
homeless tried to break in the room one of the staff members was cool, the guy who checked us in was nice but other than that the the hotel was a bad experience, they breakfast is non existent even tho they advertised a breakfast, some people working at the front desk don’t even try to help. The second night we were there someone tried braking into our room, probably someone homeless since there are so many of them around the whole building. We reported it in the morning and all they said at the desk is she would let someone... read more
Business response:
Dear Guest, We sincerely apologize for the unsettling experience and lack of support you encountered. Your safety is our top priority, and the situation you described is being taken seriously with immediate follow-up. We also regret the confusion regarding breakfast availability. Your comments are helping us make necessary improvements. We value your input and hope to provide a far better experience next time. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites Portland - North
How is Extended Stay America Premier Suites Portland - North rated?
Extended Stay America Premier Suites Portland - North has a 3.7 star rating with 2,196 reviews.
When is Extended Stay America Premier Suites Portland - North open?
Extended Stay America Premier Suites Portland - North is open now. It will close tomorrow at 12:00 a.m.